Resource Manager

Who We Are

In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world’s leading brands, such as the HBO, PepsiCo, Domino’s and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients. 

Location & Flexibility

This is a hybrid role that allows you to work from our Porto Alegre office. 

• In Porto Alegre, you have the option to work for three days per week or 12 days per month. 

This setup promotes in-person innovation, collaboration, and connection with both local and visiting team members from other offices. Our flexible approach ensures that you can work from different locations while still enjoying the benefits of office culture.

The Opportunity

As a Resource Manager at WillowTree, you'll collaborate across disciplines to identify staffing needs across projects, build cross-functional teams, and manage team capacities. You'll work together with business development to prepare new teams based on confidence levels in the sales pipeline, and with delivery teams to maintain staffing across ongoing projects. To succeed, you will need to exercise excellent communication skills, strive to uphold processes and make decisions that balance business goals and delivery needs.

Responsibilities

• Use internal business tools to manage project staffing operations
• Conduct air traffic control around project resourcing and financial details (kickoffs, delays, budgeting)
• Grow the allocation practice at WillowTree through recommendations on how to support our delivery teams in staffing project needs efficiently and optimally
• Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and staffing needs
• Lead weekly resourcing meetings with account leads to discuss staffing projections, identify areas of underutilization as well as opportunities to rebalance workload
• Align modeled company growth with forecasted project needs to drive decision making around hiring and budget adjustments

Qualifications

• Have a bachelor’s degree in business, communications, or a related field
• Have 3 years of experience in a project management or resource management role (experience managing demand and capacity, overages, budgets, team member allocation, etc.)
• Have experience with capacity planning and utilization reporting
• Have experience working with engineering, design and project management resources
• Have strong written and verbal communication skills, and a high level of empathy
• Are a self-starter and problem solver with meticulous attention to detail

Bonus Points

• Experience working with technical projects (understanding of the SDLC, allocating software projects)
• Expertise with Enterprise Resource Management software or similar
• Previous Project Coordination or Management experience

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.