Job Summary/Position Overview:

Success in this role is measured by:

• Ensuring the delivery of competent and compassionate care to all residents
• Excellent clinical outcomes evidenced by quality assurance data, resident retention and customer satisfaction
• Excellent staff retention
• Consistently meeting or exceeding Our standards for resident care, communication and people
• Excellent outcomes in resident and employee safety and state regulatory surveys
• Excellent communication and a collaborative relationship with Executive Director, other department heads, and corporate partners

Key Duties and Responsibilities:

• Ensure consistent assessment, service planning and delivery of care and services at the appropriate level for each resident
• Maintain Willow River Senior Living systems for implementing, monitoring and measuring quality assurance and compliance with resident care and risk management programs
• Oversee and ensure excellence with the delivery and management of medications
• Build and support a high-performing team of caregivers and nurses through effective hiring, training and coaching
• Provide excellent care delivery approaches for residents with cognitive impairments
• Ensure resident records are maintained according to state regulatory standards
• Provide initial and ongoing training for all care department staff and other department staff as needed
• Participate in the recruitment, retention and discharge decisions for all residents
• Conduct care plan meetings with family members and third-party providers as needed
• Implement successful strategies for labor expense control
• Develop monthly staffing schedules according to department budget
• Participate actively in all safety and quality-focused evaluation programs
• Maintain excellent communication with families and manage concerns as needed respecting privacy and HIPAA laws
• Ensure that the Willow River way is fully in place and that the community’s culture attracts and supports excellent employees
• Maintain excellent communication and a collaborative and open relationship with corporate partners
• Maintain accurate records for use in supervision and control of staff and supplies
• Conduct yearly performance appraisals and regular involvement in decisions regarding employee hiring, firing, advancement and promotion, setting rates of pay and hours of work
• Handle departmental employees’ complaints and grievances and direct their work
• Timely handle scheduling and maintain expense control in compliance with budget
• After hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
• Assume Executive Director responsibilities when Executive Director is absent from the community
• Other, related duties as assigned

Qualifications:

• Active RN or LPN license in applicable state
• Bachelor’s degree preferred
• At least three years’ experience in resident care management
• Experience supervising and scheduling front line staff
• Proficiency of computer systems, particularly Outlook, Excel and Word, experience using a CRM system preferred
• Experience with budget management
• Strong critical thinking and analytical skills
• Experience with QA/QI programs
• Ability to take calls and work a flexible schedule as needed
• Ability to travel once per quarter overnight
• Valid driver’s license and safe driving record
• Compliance with community-wide job requirements