The Program Director reports to company Owners and bears primary responsibility for day-to-day delivery of high-quality services to all clients, optimal management of the residence and staff across all shifts, and overall effectiveness of our programs. He/she/they demonstrates professionalism, compassion, and consistency as a leader, has experience managing medium-sized client-facing teams, and creating a positive work culture. The Program Director maintains an extensive knowledge of community resources, upholds exceptional standards for client service, is strategic, and ensures that a welcoming, safe, and healing environment is maintained for each client and family.

• Collaborate to refine and uphold the mission and strategic vision of the program and achieve business goals.
• Provide overall leadership and direction for client services, including admissions and discharges, case planning, in-house programing, and aftercare.
• Establish program goals, develop/update programming and assign and manage projects accordingly. Develop periodic reports to monitor program effectiveness.
• Develop and maintain practices and systems to ensure the smooth functioning of the program and the provision of excellent client care.
• Oversee on-site, community, and alumni activities, ensuring that there is an active calendar of events.
• Ensure appropriate and timely responses to client/family/facility crises as needed, including after hours. Participate in on-call rotation.
• As a senior leader, responsible for hiring, onboarding, development, and termination (if necessary) of designated staff.
• Manage & direct all client-facing staff and address concerns as they arise.
• Facilitate positive staff morale by creating a team culture of collaboration and support, mutual respect, open communication, and integrity. Promote diversity, equity and inclusion.
• Ensure staff compliance with policies & procedures, safety protocols, requirements for all documentation and all applicable regulations and laws, ensuring staff understand and perform to standards.
• Maintain responsibility for adequate staffing coverage and assume responsibility for coverage in situations of call-outs or understaffing.
• Collaborate with leadership team to develop and achieve yearly work plans, budgets, and key performance goals, and continuously seek efficiencies in program operation.
• Contribute as requested, efforts around strategic planning and improvement initiatives.
• With support of Marketing Director, maintain current knowledge and active relationships with relevant community resources and referrants.
• Attend events, deliver presentations, host facility visits, and perform speaking or PR as needed.
• **Other duties, as assigned.

• Masters degree (MSW, MHC or similar) in a related field preferred. A combination of relevant work experience, education/professional certifications (ie: CASAC, CARC, CRPA) and personal experience will also be considered.
• Five (5) or more years of progressive supervisory experience, including at least three years of program management.
• Experience working in substance use services, preferably in an addiction treatment setting.
• Thorough knowledge of substance use disorder, process addictions, recovery support programs (12 Step, SMART), MAT, and other pathways of recovery.
• A fundamental understanding of common mental health issues and various clinical treatment approaches including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), and Dialectical Behavioral Therapy (DBT).
• Familiarity with challenges commonly experienced by families facing substance use and mental health issues.
• Deep understanding of the hospitality elements of an exceptional service organization.
• Demonstrated ability to empower and motivate supervisees to accomplish team goals.
• Strong, hands-on work ethic and high degree of energy.
• Excellent communication skills, both verbal and written.
• Highly organized, with ability to manage complex projects and meet deadlines.
• Outstanding problem-solving ability and the capacity to consistently exercise sound judgment in times of crisis.
• Computer proficient - Microsoft office, EMRs & common collaboration and communication tools.