Williams-Sonoma, Inc.

Chargeback Associate - Fraud Operations
Full time
Training starts on 2/19/2024

About your role and the team

Consider yourself an E-Commerce sleuth? Do you like catching bad guys in action? Than the Chargeback Team is the perfect fit for you! From the basics of assisting customers with double charges to researching and responding to fraudulent trends, our associates are the backbone to mitigating loss and reducing risk! If you're detail oriented, self-motivated professional that can maintain a quick and seamless experience for our customers, let's talk now! 

You’re excited about this opportunity because you will... 

• Research and take action against potentially fraudulent users

• Responds to disputed charges to help reduce unwarranted losses

• Assist with recording and analyzing data, through internal and external resources

• Ability to effectively communicate with banks and credit card companies while consistently maintaining a high level of accuracy in noting customer's orders and feedback.

• Collaborate with your manager and peers to reduce company's overall exposure to fraud, reduce chargebacks, and improve the user experience for our dedicated customers.

• Resolve orders that are held for fraud checks utilizing our fraud tools and software
• Manage card reversals and refunds for the brands
• Serve as liaison for all merchant services and payment system providers (Chase, Amex etc.)

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe
• We offer a full range of benefits consisting of Medical, Dental, Vision, 401k, PTO and optional Life Insurance 
• A technologically and data-driven business

• We’re at the forefront of tech and retail, redefining technology for the next generation

• We’re passionate about our internal and external clients and live/breathe the client experience

• We have a recognition program unlike any other
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• Growth opportunities within your first 6 months! From interdepartmental to transfer opportunities, we encourage career growth as soon as your ready! 
• Our starting wage is $15/hr plus potential commuting stipend if working on site

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We’re excited about you because...

• 1-2 years of previous fraud/risk experience

• Excellent analytical, oral and written communication skills with professional phone etiquette

• Ability to prioritize on the fly

• Ability to work independently under fast paced environment
• Banking or financial industry experience is a plus
• Knowledge of Visa and Mastercard rules and regulations are a plus

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.