Description

Position Overview:

The Population Health Coordinator is responsible for supporting practices and the population health team by facilitating the development, rollout, and maintenance of clinical programs to ensure the provision of high quality, service-orientated patient care and supportive services. Under the direction of the Associate Director of Population Health, this position will support the Care Management & Quality Programs, as well as help strengthen Ryan’s care delivery model in pursuit of clinical excellence. This work is carried out in support of the mission and goals of the Ryan Network. 

Essential Functions:

• Assists Population Health Department leadership with the implementation and maintenance of clinical programs that support department’s initiatives
• Supports site implementation leads to ensure adaptation of new workflows and initiatives
• Evaluates process and outcomes data with site teams and Ryan leadership which serves as documentation of re-design efforts and tracks implementation progress
• Manages and monitors cross functional collaborations to develop, implement and maintain programs aimed at addressing social drivers of health (SDoH) across the network.
• Collaborates with QI analyst and Informatics Analyst to develop, generate and present data to maximize performance for Ryan Health’s population health efforts.
• Collaborates with QI analyst and Informatics Analyst to develop reporting and analyses to support strategic and contractual requirements for internal and external stakeholders.
• Develops in collaboration w/ Informatics and dashboards or other data visualization methods to display compliance.
• Works with various site and departments across Ryan Health to develop and document common methodologies, definitions, and workflows for reporting, ensuring accuracy, eliminating duplication of effort and providing a forum for sharing ideas and creative problem solving.
• Support Ryan’s MCOs’ Quality Incentive Programs to enhance clinical outcomes and maximize revenue potential.
• Assists the Population Health Department to internally publish best practices, clinical workflows and educational material to improve clinical measure outcomes for the network and QI Repository.
• Utilizes reports and populations health platforms to determine trends and status’ of projects
• Supervise the Department’s Interns and/or AmeriCorps
• Support dissemination of patient campaigns via our patient engagement platform
• Other duties and/or projects as assigned.

Other Responsibilities

• Participate in the site-specific and Network-wide Quality Assurance/Performance Improvement Committee.
• Participate and present at Board QI Meetings and other external meetings as needed.
• Knowledge of clinical measure regulatory standards and remain up-to-date on healthcare policies.
• Report any unusual occurrences or issues to Administration in a timely manner.
• Attend all meetings and/or training sessions as required
• Immediately report any unusual occurrences to supervisor

Qualifications

Minimum Experience and Skills Required:

• Two years of experience in a health care or not-for-profit position.
• Two years of experience with program management
• Possess skills in data analysis predominately in healthcare and/or clinical environment
• Strong analytics and problem-solving skills
• Knowledge of Improvement methodologies
• Self-learner, strong motivation to get to the bottom of problems
• Experience in effective data visualization and data analysis.
• Excellent research, writing and communication skills.
• Strong presentation skills.
• Ability to work collaboratively with other staff, specifically program staff.
• Ability to manage several projects simultaneously, and meet strict deadlines.
• Ability to organize and package information in a concise and attractive manner.
• Proficient in excel
• Familiarity with visualization tools such as PowerBI

Education, Licenses and/or Certification Required: Bachelor’s Degree. 

Preferred Qualifications: 

• Master’s Degree in Public Health, Public Administration, Urban Planning, or related field. 
• Familiarity with Healthcare Effectiveness Data and Information Set (HEDIS) measures. 
• Experience in community-based settings. 
• Bilingual: English/Spanish. 

Competencies Required: Customer Service:  

• Professional, courteous and respectful attitude in dealing with patients. 
• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable). 
• Commits to exceeding expectations of the patient. 

Cooperation/Teamwork: 

• Works well with others. 
• Contributes input to improve outcomes. 
• Asks others for opinions and feedback, provides feedback in a tactful respectful way. 

Minimal Training Time:

180-day introductory period. 

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of this work occurs in an ambulatory care setting. The typical hazards associated with this setting are inherent in this role.

The work is performed partly in an office setting. The noise level in the work environment may vary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Network is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.