Description

Position Overview:

Maintain Program integrity, policy adherence, participant engagement, and promote the nutritional norms and standards established by NYS WIC Program. Determine categorical, income and residential eligibility of all applicants, and to serve as a resource for the Program and the community. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

• Screen applicants to correctly determine categorical eligibility, income and residential eligibility for WIC Program participation according to NYS WIC Program guidelines.
• Verify identity of participants, authorized representatives, caregivers, or proxies before proceeding with any service onsite or via telephone.
• Correctly and efficiently operate the WIC Program’s electronic computer system in accordance with NYSDOH policy.
• Adheres to all NYSDOH WIC Program directives and executes all program support functions, including scanning of required documentation, generation of letters, documentation of anthropometry and hemoglobin, and scheduling participants.
• Offer the opportunity to register to vote at each certification and upon learning of an address change and ensure that the signature and other required information is obtained. Tally all voter forms and submit and maintain voter registration transmittal forms weekly.
• Work to provide optimal customer service that addresses the participant’s need. This includes providing language services as needed or obtaining appropriate waivers.
• Perform all clerical duties such as answering phones, copying, faxing, filing, shredding, maintaining supplies, and other assignments as needed.
• Provide WIC Program orientation for new WIC Participants, which includes explaining how to shop with the eWIC card, downloading the application, generating food lists, setting eWIC pin, filing a complaint, and other information needed for participants to fully utilize WIC benefits and resources.
• Inform participants and Authorized Users of their Rights and Responsibilities, before initiating a certification or issuing benefits, and obtaining signatures.
• Confirm with participants at each visit that their contact information is accurate and up to date.
• Accurately obtain and record anthropometric measurements for WIC participants as required by New York State Department of Health (NYSDOH) policy. Enter all anthropometric measurements and required notes in participant’s electronic chart.
• Appropriately determine and obtain blood work as required and ensure that lab/release forms are completed, signed and scanned for non-Ryan patients. Enter results and notes into participant’s electronic chart.
• Contact participants who have missed or need future WIC appointments, taking every opportunity to increase program caseload by appropriately rescheduling appointments.
• Assist the nutritionists, the WIC director, WIC site coordinator, outreach coordinator and breastfeeding coordinator in facilitated group nutrition discussions, breastfeeding events, and outreach activities both onsite and in the community.
• Attend all meetings and/or training sessions as required.
• Immediately report any problems or unusual occurrences to supervisor.
• Other special projects/assignments as needed.

Qualifications

Minimum Experience and Skills Required:

• 1-2 years of customer service experience
• Ability to maintain confidentiality

Education, Licenses and/or Certifications Required:

High School Diploma or GED

Preferred Qualifications:

• Bilingual English/Spanish
• Experience in a health-related field

Competencies Required:

Customer Service:

• Professional, courteous and respectful attitude in dealing with patients
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable)
• Commits to exceeding expectations of the patient

Cooperation/Teamwork

• Works well with others
• Contributes input to improve outcomes
• Asks others for opinions and feedback; provides feedback in a tactful respectful way

Minimal Training Time:

Probationary period: 3 Months

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and listen.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.