William Barnet & Son, LLC (www.barnet.com) is seeking an IT Support Associate

William Barnet & Son, LLC, is a global manufacturing and trading company, specializing in the production, recycling, and sale of synthetic fibers, polymers, and yarns. Driven by flexibility, creativity, and the desire to meet customer needs, Barnet provides experience, competence, reliability and service to thousands of customers world-wide. The company takes great pride in meeting customer needs in a changing world market.

Responsibilities

· Technical Support: Provide hands-on technical support to end-users via remote connection, phone, email, or in person, addressing hardware, software, and network-related issues.

· Troubleshooting: Diagnose and resolve technical problems by researching, testing, and implementing solutions in a timely and efficient manner. Proactively identify and mitigate potential future problems.

· Hardware and Software Maintenance: Assist in the installation, configuration, and maintenance of hardware and software components, including workstations, printers, and operating systems.

· User Training: Educate end-users on basic software and hardware operations to enhance their understanding and self-sufficiency.

· User Account Management: Manage user accounts, including onboarding and offboarding processes, password resets, and access permissions.

· Documentation: Maintain accurate and up-to-date documentation of technical issues, solutions, and IT procedures in a centralized system.

· Collaboration: Collaborate with the corporate IT team to ensure seamless operations and help implement IT projects as needed.

· Inventory Management: Monitor and manage IT inventory, ensuring that equipment and supplies are properly maintained and available when needed.

· Server Administration: Ability to work with Microsoft Windows servers/Azure AD hybrid environments, ensuring seamless integration, performance optimization, and proactive maintenance.

· Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.

Qualifications

· Education: Associate’s Degree or equivalent certification in Information Technology, Computer Science, or a related field. Relevant experience may be a substitute for this requirement.

· Experience: Minimum of 2 years of experience in IT support or a related field.

· Technical Skills: Proficiency in troubleshooting hardware and software issues, with experience in Windows environments. Support users with Office 365 applications. Strong working knowledge of Active Directory, Windows Servers and basic networking. Infor M3 ERP experience is a plus.

· Customer Service: Excellent customer service and interpersonal skills, with the ability to communicate technical information in a user-friendly manner.

· Problem-Solving: Strong problem-solving skills and the ability to adapt to various technical challenges.

· Team Player: Ability to work effectively with a team and independently when required.

We offer an excellent salary and benefits package including bonus opportunity, medical, dental, and vision insurance, prescription drug coverage, flexible spending account, paid holidays and vacation, disability insurance, life insurance, and 401(k). The successful candidate will be subject to a pre-employment drug screening and background check.

Equal Opportunity Employer.

Job Types: Full-time, Permanent

Pay: $18.00 - $22.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Kinston, NC 28504: Relocate before starting work (Required)

Work Location: In person