Description

POSITION SUMMARY

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provides information as needed. Generates sales through excellent customer service, add-on, and up-selling. Performs all job responsibilities in a safe, timely and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Promptly assist customers at counter. Ask pertinent questions, provide information on store products and services, and process orders, while providing excellent customer service.
• Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
• Answer telephones professionally and pleasantly, assisting customers, taking orders, and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders as needed by retrieving requested material.
• Accurately and safely load & unload trucks as needed.
• Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, etc.
• Report back orders and/or material discrepancies.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Clean, maintain, assemble merchandise displays.
• Perform other responsibilities as directed.

Requirements

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School diploma or GED preferred, or equivalent combination of education and experience
• 2-3 years of related experience and/or training
• Industry experience and sales experience is preferred
• Demonstrates professional and ethical manner while interesting with internal customers and associates with courtesy and respect
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public
• Can safely operate a forklift, pallet jack and/or wire-cutting machine and obtain necessary safety equipment verifications; complete and pass safety trainings
• Good oral, written, and electronic communication skills
• Ability to solve practical problems and deal with a variety of concrete variables
• Computer literacy, including experience with Excel
• Ability to apply sound reasoning and logic in performing daily tasks
• Manual dexterity required for operating machinery

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and arms to finger, handle, feel, carry, or reach. The employee is occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. The employee is regularly required to lift up to 25 lbs. The employee is frequently required to lift up to 50 lbs. The employee is occasionally required to lift up to 75 lbs. The employee must be able to safely tolerate heat in the summer and cold in the winter. While performing the duties of this job, the employee is regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.