Job Description:

TheProgram Manager makes operational decisions to meet program objectives for a new construction energy efficiency program. They motivate outreach and project management personnel and are accountable for monitoring progress towards program goals – making the necessary changes to improve program performance. The role is accountable for supporting program success through resource allocation, budget and accounting support and providing excellent customer support for both the utility and the new construction customers.

Essential Duties/Responsibilities 

• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals

• Recognize inefficiencies in processes and develop solutions to continually improve operational efficiency and customer service
• Supervise internal and external resources to ensure compliance with utility requirements including contract goals, budgets and cost-effectiveness, making program tactical changes as needed
• Oversee and manage the relationship between Willdan, and utilities and program participants
• Manage the development of tools, processes and procedures for subcontractors and trade allies
• Track progress on program deliverables as part of overall program fulfillment

• Report progress to internal and external stakeholders 
• Delivers clear and transparent program messaging for both external customers and internal staff.
• Addresses customer service complaints and feedback; seeks solutions to prevent future occurrences
• Provides clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.

Qualifications:

• Team player with strong analytical, problem-solving, and decision-making capabilities
• Must be able to work autonomously as well as collaboratively with internal and external representatives
• Knowledge of building science, construction, energy efficiency programs, sustainability, and industry standards
• Demonstrated capability in coordinating promotional activities relevant to our industry

• Above average verbal and written communication and project management skills
• Listens carefully and objectively to others and determine their wants, risks and needs prior to speaking
• Plans and prepares in advance for the outcome Willdan wants from the discussion or presentation
• Presents information in a manner consistent with Willdan’s style and responsibilities
• Forms and maintains positive relationships with customers and clients

• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) 

Education:

Bachelor's or Master's Degree in Architecture, Mechanical Engineering, Electrical Engineering, Construction Management, Building Science, Communications, Business or closely related field; or other equivalent experience.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement:

Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

The Company participates in E-Verify.