Responsibilities:
- Greet and check-in guests, ensuring a positive and welcoming experience
- Handle guest inquiries and provide accurate information about the hotel's facilities and services
- Operate the phone system to answer incoming calls and transfer them to the appropriate department or guest room
- Process guest payments and maintain accurate records of financial transactions
- Complete night audit procedures, including balancing accounts and generating reports
- Ensure the safety and security of guests by monitoring the premises during the night shift
- Assist with any guest requests or issues that may arise during the night

Experience:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Familiarity with hotel operations and guest relations
- Proficiency in operating phone systems and handling cash transactions
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills, both verbal and written
- Ability to work independently and make decisions in accordance with hotel policies and procedures

Note: This position requires working night shifts, typically from 11:00 PM to 7:00 AM.

Job Types: Full-time, Part-time

Pay: $15.50 - $17.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person