Wage Range : $15.00-$20.00

ESSENTIAL JOB FUNCTIONS :

Provides the highest level of customer service, emphasizing courteous assistance to each customer by greeting and acknowledging guests in a friendly manner, using the customer’s name whenever possible.

Acknowledges customers while at the register, while on the sales floor, and passing in hallways, etc.

• Aids guests, including locating items within the store, providing location directions, road condition updates as requested, and assisting customers at the fuel dispenser if needed.
• Operates cash register and processes transactions within department guidelines for all Arrowhead-approved payment methods.
• Responsible for staying current on in-store promotions.
• Maintains sales counter in an organized, safe, and tidy manner while replenishing supplies as needed.
• Informs supervisor of supply needs and assists with stocking point-of-sale supplies.
• Assists with maintaining stock and cleanliness of coffee bar, deli bar, cooler, and point of sale area.
• Must be able to lift and maneuver heavy, bulky items onto shelving including overheads when changing displays or replenishing products.
• Promotes customer service by handling inquiries and requests.
• Ensures that operation of equipment, tools, and materials are handled in a safe and sanitary manner.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Promotes a clean, safe, and healthy work environment for employees and guests.

PROMOTE WRC QUALITY SERVICE STANDARDS :

SAFETY : Ensuring a safe experience by protecting the welfare of all.

INTEGRITY : Expecting personal accountability at every level.

COURTESY : Creating an exceptional customer service experience for everyone.

TEAM : Functioning together to create a cooperative and positive experience.

SHOW : Providing flawless experience a clean and cared-for resort.

SUPERVISORY AUTHORITY :

• None
SIGNATORY ABILITY :
• None
• None

ACCESS TO SENSITIVE AREAS :

None

MINIMUM QUALIFICATIONS :

• Six (6) months of retail cashier or front-line customer service work experience.
• High school diploma or GED. OR ten (10) years of experience.
• Work various schedules, shifts, and holidays.
• Stand for long periods; bending and lifting regularly; lifting a minimum weight of 40 pounds chest high and repetitive use of arms, wrists, hands, and fingers.
• Possess excellent organizational skills, be a self-starter, and be able to perform essential job duties with minimal supervision.
• Requires strong communication skills, and verbal, written, and interpersonal skills to effectively work with a diverse group of people.
• Requires a criminal history background check.
• Must be at least 18 years of age.

Last updated : 2024-03-27