Wage Range: $13.20-$86.00

Closing Date: April 2, 2024

ESSENTIAL JOB FUNCTIONS:

1. Ensures customer satisfaction and casino play through prompt, efficient, and friendly service placing customers' needs first.
2. Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
3. Retrieves drink orders from the beverage stations or bar areas and promptly delivers them to customers.
4. Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined.
5. Ensures that beverage/food order is accurate and promptly delivered to the guest.
6. Makes continual rounds throughout the gaming areas to maintain food and beverage service.
7. Ensures that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
8. Maintains a neat, clean gaming area by promptly removing used food/beverage containers.
9. Promotes internal guest service standards through courteous and respectful behavior.
10. Constantly maintains a clean, efficient work area, wipes spills, replenishes condiments and when able, assists with service and maintenance of beverage stations.
11. Complies with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
12. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
13. Ensures that equipment, tools, and materials are handled safely.
14. Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. None.

ACCESS TO SENSITIVE AREAS:

1. None.

MINIMUM QUALIFICATIONS:

1. Six (6) months of experience in the customer service/hospitality industry.
2. Possesses or obtains a Food Handler’s and OLCC service permit within 30 days of hire.
3. POS and cash handling experience.
4. Basic mathematical skills.
5. Effective communication skills - provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
6. Stand and/or walk for long periods; work in a smoke-filled environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
7. Work a flexible schedule - weekends, holidays, and special events.
8. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
9. Requires a High-Security Gaming License clearance.
10. Must be at least 21 years of age.