The Client Order Specialist (COS) is a key member of the Client Order Management team, and is often client-facing alongside their COM, New Business, and Client Success teams. The COS is responsible for providing exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery. The COS will interface and act as a liaison across Audience and Delivery Solutions, managing timelines and checkpoints, evaluating and coordinating the fulfillment of client models and orders. COS’s must have a keen eye for detail, be a quick study and have the ability to juggle multiple concurrent tasks while maintaining accuracy and schedules.

JOB RESPONSIBILITIES

• Maintain quality and productive relationships with the clients, departments and client service teams, providing key support for assigned accounts and Client Success Directors; acting as back up and partner to Client Success Directors.
• Own model lifecycle tracking and make timeline decisions for model rebuilds for Clients.
• Own compilation of results and make recommendations for individual Client Success Director’s books of business.
• Assist assigned Client Success Directors who are remote or traveling. Serve as liaison to clients and interoffice departments when team is ‘on the road’
• Primary contact across internal departments to keep solutions moving through the system.
• Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.

EDUCATION, EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if applicable.
• Experience in the Marketing and Digital industry preferred.
• Positive client service experience preferred.
• Minimum 2 years’ experience with Microsoft software products and research capabilities on the Internet.
• In-depth Excel skills (pivot table skills a must, v-lookup skill nice to have)
• Excellent written and verbal communication skills.

ADDITIONAL DETAILS

• Location: Colorado or Virginia, Hybrid
• Department: Client Success
• Compensation Range: $40,000 - $55,000. Total compensation for this role also includes a variable component.
• Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
• Must be a US citizen or authorized to work in the United States.
• Wiland is an equal opportunity employer.
• Click here for a description of the types of personal information we collect from applicants and employees and how we use it.

Apply Now!
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