Job Summary:

The Receptionist/ Client Experience Specialist will greet, assist, and provide direction and information to clients and perform a variety of clerical and administrative tasks as directed.

Duties/Responsibilities:
- Greets clients, visitors, and guests.

- Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.

- Identifies customer needs and takes proactive steps to maintain positive customer experience.

- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

- Performs administrative and clerical support tasks.

- Performs basic filing and recordkeeping.

- Maintains filing systems as assigned.

- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.

- Responds to and resolves administrative inquiries and questions in a timely manner.

- Maintains office supplies and coordinates maintenance of office equipment.

- Assists with data entry for accounting records including accounts payable, billing, and accounts receivable.

- Distributes reports as directed.

- Collects customer payments.

- Performs other related duties as assigned.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Excellent organizational skills and attention to detail.

- Ability to act with integrity, professionalism, and confidentiality and a team player.

- Proficient with email and related software.

- Basic understanding of administrative and clerical procedures and systems.

Education and Experience:

- High school diploma or equivalent.

- 3 years of experience in an administrative role.

- Experience in Fire & Security field a plus.

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 15 pounds at times.

- Must be able to access and navigate each department at the organization’s facilities.

- Must be able to work safely at client sites in a variety of weather conditions and terrains.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person