83 customer service assistant Jobs in suffolk, va
CMP Group Ltd. is Hiring a Customer Service Team Lead Near Suffolk, VA
CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Team Lead to join the Suffolk, Virginia team on a full-time permanent basis. Reporting to the Corporate Customer Service Manager, the Customer Service Team Lead is responsible for providing an exceptional customer experience to our internal and external customers. They also act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Support their direct reports and ensure each team member is fully trained.
Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.
Benefits:
- Competitive salary
- Full time permanent position
- Extended Benefits Plan (Vision/Dental/Prescription/etc.), 401K
- 2 week vacation to start and 12 paid holidays
- Annual summer outing, monthly luncheon, December Christmas party
- Continued improvement training
- And much more!
- Oversee Customer Service Representatives ensuring equitable work load balance and work schedules
- Resolve escalated issues with sensitivity and confidentiality with the team
- If unable to resolve department issues, escalate to the Corporate Customer Service Manager in a timely fashion.
- Provide timely follow up to customers, sales, management and colleagues
- Conduct 1-1 monthly meetings to review goals reached, goals to reach and overview of the workday experience and performance evaluations.
- Review the Open Orders Reports with the team ensuring orders do not remain in a late or backordered for an extended time
- Team with the Corporate Customer Service Manager to identify the needs of the department, develop structure, training programs, work flows and implement change
- Participate in completing Zoho CRM Tickets on a daily basis to ensure timely responses to customers.
- Ensure you and Suffolk CSRs are logged into GoCo Call Center and ready to take calls during office hours. Remember to log in daily and log off at the end of the day.
- Prioritize developing a Product Training program and schedule for CSRs.
- Team with fellow Team Leads to ensure consistency and cross training amongst the locations.
- Oversee customer EDI portals, ensuring all processing has been completed and processed
- Manage high profile EDI customers
- Prepare Credit authorizations and Return Goods Authorizations (RGA) on a timely basis
- Respond to complaints, provide appropriate solutions or alternative and follow up to ensure resolution
- Review prepayment orders to ensure orders are paid promptly prior to release
- Partner with the sales team ensuring high levels of customer satisfaction
- Go the extra mile to deliver exceptional Customer experience
- Work with the production and supply chain teams to ensure backorders are communicated to the customer
- Process IBT (Inter-Branch Transfer) consignment orders as required
- Assist Account Receivable with short payments on customer orders
- Build sustainable relationships of trust through open and interactive communication with internal customers
- Provide backup to the Customer Service Team, ensure vacation and holiday coverage and schedules.
- Promote safe work practices as outlined in the WSIB of Ontario regulations.
- Follow company and departmental policy and procedures.
- Participate in Quality Audits as required
- Participate in meetings as required
- Prepare personal and departmental annual goals and objectives.
- Participate in job-related continuing education courses
- Contribute to the team spirit of cooperativeness.
- 5 years of experience in a customer service in the manufacturing or similar industry
- 5 years of supervisory experience
- Knowledge or working experience with ERP systems, Visual is an asset.
- 5 years of experience using CRM; Zoho CRM is an asset
- 5 years of experience in EDI portals and in managing high profile EDI customers
- 5 years of experience in preparing Credit authorizations and Return Goods Authorizations (RGA)
- 2 years of experience processing IBT (Inter-Branch Transfer) consignment orders as required
- Experience assisting Account Receivable with short payments on customer orders
- BSc degree in Business Administration or relevant field or equivalent work experience.
- Computer proficiency with MS Office/Software
- Bilingual English/French is an asset.
- 8:00 m - 5:00 pm, Monday to Friday
Job Summary
Full Time
$87k-113k (estimate)
05/30/2024
06/15/2024
cmpgroup.net
Saint Paul, MN
<25
Retail
Related Companies
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
02/14/2022: Fargo, ND
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Savannah, GA
The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
12/31/2021: Rock Island, IL
The agent needs to understand when and how to share those links with customers for better help.
01/11/2022: Lima, OH
Explain clearly without jargon how their products and services work and will be delivered to the customer.
01/07/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
03/07/2022: Beaumont, TX
Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
02/28/2022: Hartford, CT
They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
03/10/2022: Kingsport, TN
A customer service oriented approach can go a long way than just boost client satisfaction.
12/27/2021: Lexington, KY
Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
03/02/2022: Anderson, IN
Step 3: View the best colleges and universities for Customer Service Team Lead.
