Description

Position Summary:

The Lead Registration Specialist is responsible for all aspects of patient registration including, but not limited to, scheduling, patient interaction, collecting payments, gathering patient information, data entry and serving as back up to the Registration Manager.

Responsibilities:

• Supports management in decisions and facilitates a positive working environment
• Provides guidance and support to registration department when management is unavailable
• Responsible for all aspects of patient registration, including but not limited to, greeting patients, gathering demographic and financial data, collecting co-pays / past due balances as required
• Scheduling follow-up appointments and performing many other clerical duties
• Preparing, sorting and matching documents and records in an organized and timely manner
• Must be proficient in detail, accuracy and multitasking
• Builds and adjusts provider clinic schedules as requested by Registration Manager
• Upholding our Clinics standards for patients by giving them exceptional care and guest service informing patients of procedures, answering questions, and offering assistance. Maintain patient confidentiality at all times.
• Maintains working area as well as lobby area
• Prepares necessary forms / paperwork for patients
• Other duties as requested

Qualifications

Qualifications:

• High school diploma, some college preferred
• 1-2 years registration experience in the medical practice
• Customer service
• Computer capable

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skill in appropriate documentation and records maintenance.
• Skill in usage of PC, multi-line phone, copier, fax, and printer.
• Ability to interpret, adapt and apply written guidelines and procedures to standard work practice.
• Ability to speak effectively before individuals and/or groups.
• Able to hear average or normal conversations and receive ordinary information.
• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Prolonged periods of sitting, standing or walking may be required.

Working Conditions:

• Fast paced clinical environment
• Contact with Physicians, staff and patients

Wichita Urology Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Wichita Urology Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Wichita Urology Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Wichita Urology Group’s employees to perform their job duties may result in discipline up to and including discharge.