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Position : Customer Care Representative
Location : Wichita, KS (On-site)
Status : FT Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.
At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities & Expectations
Deliver Superior Customer Service and Customer Experience
Demonstrate excellent customer service skills with both external and internal clients.
May train or mentor new representatives.
Accurately Perform Financial Transactions & Functions
Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
Be able to apply critical thinking to find effective solutions and resolve customer concerns.
Refer or Sell Bank Products and Services
Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
Proactively make referrals to other business lines that result in additional revenue to the bank.
Demonstrate Compliance with Applicable Laws and Regulations
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
Complete periodic compliance training.
Regular and Reliable Attendance
Perform other duties as assigned or required
Required Skills & Education
Who we are
Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth.
We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program.
We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job.
It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms.
Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Last updated : 2024-05-15
Full Time
Lending & Credit
$31k-38k (estimate)
05/17/2024
06/21/2024
equitybank.com
BERRYVILLE, AR
500 - 1,000
2002
Public
KING GLADDEN
$50M - $200M
Lending & Credit
Equity Bank provides financial solutions that include commercial loans, consumer banking, mortgage loans and treasury management service.
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