Job Summary

As a Service Advisor, you will be the primary liaison between customers and our service department. You’ll play a crucial role in ensuring exceptional customer service experiences, overseeing service orders, and coordinating repairs and maintenance for heavy duty trucks.

Responsibilities

• Welcome customers warmly and promptly, either in person or over the phone, while assessing their service needs.
• Communicate to customers service recommendations, estimated costs, and any changes to repair orders while ensuring clear understanding and obtaining proper authorization.
• Coordinate service appointments and create comprehensive repair orders.
• Maintain detailed and accurate records of service history, vehicle information, and customer interactions, including customer comments and concerns, to assist technicians in diagnostics.
• Establish customer method of payment and obtain credit approval if necessary.
• Follow up with customers to ensure satisfaction and address any concerns during or after service completion.
• Facilitate clear and effective communication by various methods such as in-person discussions, phone calls, and emails with customers and all company team members.
• Maintain a professional and positive demeanor and appearance.
• Uphold company standards in all customer interactions and service processes.
• Adhere to and ensure compliance with all company rules, policies, and procedures throughout all aspects of the role.
• Keep work area clean.
• Other duties as assigned.

Benefits

• Competitive Pay Based on Experience
• Career Growth Opportunities
• On-The-Job Training
• Medical, Dental, and Vision Insurance
• Short Term Disability, Term Life Insurance, and Additional Voluntary Benefit Options
• 100% Employer Paid Life and Accidental Death and Dismemberment Insurance
• 401(k) with Employer Matching Program
• Annual Paid Time Off
• Health Wellness, Legal and Identity Protection, and Employee Referral Bonus Programs
• Family-Friendly Atmosphere!

Qualifications

• Service Writer/Advisor experience or training
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Great communication skills
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Valid driver’s license and can meet insurability requirements

About Us

Since 1929 Whiteford Kenworth has been helping customers find solutions to their transportation needs! The Whiteford Kenworth team remains committed to total customer satisfaction whether it is truck sales or leasing, service repair, parts sales, or body shop services.

We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Work Location: In person