Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today! Available Locations May Include: 4041 Navarre Avenue, Oregon, OH 43616 25740 North Dixie Highway, Perrysburg, OH 43551 5750 Jackman Road, Toledo, OH 43613 308 New Towne Square Drive, Toledo, OH 43612 3200 Meijer Drive, Toledo, OH 43617 5916 W. Sylvania Avenue, Toledo, OH 43623 5606 Airport Highway, Toledo, OH 43615 At AAA, your success is our success. As an Automotive Service Advisor, we can offer you: A competitive salary depending on experience, PLUS monthly commission opportunity and additional earning potential through contests and spiffs throughout the year! Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off each week, and another day during the week off (Tuesday, Wednesday or Thursday), dependent on business need. Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance – Coverage begins after 30 days from your hire date! Over 2 weeks of Paid Time Off accrued during the first year of employment 8 Paid Holidays 401(k) retirement plan with up to 7% company match FREE company-paid Life Insurance (2x your annual base salary) FREE AAA Premier level membership (inclusive of product and service discounts) Tuition reimbursement (Up to $5,250 per year) An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round! What our Automotive Service Advisors do: Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs. Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs. Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards. Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer. What you will need to succeed: High School Diploma or equivalent. Three years’ experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record. Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired. Must possess and maintain a valid driver’s license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks. Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position. Authorized to work in the USA. AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Car Care Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook, and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.