Preferred location: Charlotte, NC

As an Administrative Assistant you’ll provide support to Whip Around’s customers and employees through a variety of pathways. This role will work directly with the Implementation team, Customer Success Managers, and the Whip Around management team.

Key Responsibilities

• Assist in setting up new client accounts in the Whip Around software platform
• Coordinate with teams to integrate new accounts with partner companies

• Help create and customize inspection forms and preventative maintenance programs per client needs

• Coordinate initial kick-off calls and training sessions for customers

• Handle client calls to resolve non-payment issues.

• Process incoming checks and record accurately

• Follow up with clients to ensure product adoption

• Required: 
• Excel skills at an Intermediate level or higher
• strong ability to quickly learn and proficiently utilize various software applications
• Customer service mindset, with the goal of consistently providing a “Wow!” experience to our customers
• Ability to effectively communicate, both verbally and in writing, with clients and colleagues
• Detail oriented personality, with the ability to complete tasks quickly and accurately, especially when handling documents, scheduling, and data entry
• Self-motivated employee with strong time management skills