The Patient Service Representative (PSR) performs functions related to the enrollment of new clients. A PSR will register new patients/clients, obtains detailed insurance information, and enters data in the Electronic Health Record (EHR). PSRs will be cross trained to work at every Health and Wellness Center including but not limited to the Navigation Center. They will be trained perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.Hourly Rate: $18.00EDUCATION AND EXPERIENCE/QUALIFICATIONSHigh School diploma and one year of progressively responsible work experience is required. Valid Drivers License is required. Safely operates vehicle in the community, based on program needs. Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable. LOCATIONWaterbury, CT SCHEDULEFull time EMPLOYEE BENEFITSWheeler Clinic offers access to a comprehensive array of benefits, including:- For Good Health- Anthem Medical, Prescription, Dental and Vision insurance- Health Savings Account (HSA), with company contribution- Wellness Programs- Free annual flu shots- For a Secure Future- Company paid Life and AD&D insurance- For Retirement- 403(b) Plan, with clinic contributions for eligible employees- For Career Advancement- Education Reimbursement Program- Training and development opportunities- For Work Life Balance- Generous paid time off, including vacation, sick and personal leave -15 vacation day -8 sick days -9 company paid holidays -2 personal days -2 floating holidays- Employee Assistance Program (EAP)- Free and confidential counseling- Employee discounts on cell phone services ESSENTIAL DUTIES AND RESPONSIBILITIESGreets and provides exceptional customer service to all patients/clients, visitors, and callers, assessing the needs of each and triaging as necessary.Oversee the safe, efficient, and comfortable atmosphere of the reception area.Collect, verify, update, and document all consents, screenings, demographic and insurance information, prior to services via the Phreesia Pad.Verify each patients/client’s insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.Collects patient/client copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.Review and maintain provider schedules daily to ensure accuracy. Backfills no show and cancelled appointment slots, ensuring patients/clients have timely access to care.Manage all walk-in appointments in accordance with Wheeler’s scheduling guidelines.Manages scheduling for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.Produces and delivers timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts, and primary care physicians.Supports supervisor in monitoring office supplies, lab supplies, educational and clinical literature, and orders as necessary.Maintains all scanning/indexing per Wheeler’s indexing protocols.Processes, and sorts incoming faxes and mail.Pursues and utilizes available insurance trainings and staff development opportunities to develop job related skills, and enhance knowledge and growth within the agency.Maintains flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the department.Maintains competencies to meet expectations in all position-specific key performance indicators.Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.