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Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.
Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.
Did we mention we’re growing? In January 2021, Whatnot had 10 ambitious employees. We started 2023 with 350 employees and are continuing to grow. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.
The e-commerce experience has been static for 20 years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $300B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!
We are looking for a Workforce Specialist to assist with reporting, schedule updates, and real-time support for our Customer Experience and Trust and Safety organizations. You have the capability to extract data from various sources and connect results to provide reporting on resource effectiveness. You are customer-centric and are able to guide day-to-day execution of plans to meet service goals. You also have experience working cross-functionally with product teams to gather pertinent subjective information for root cause data.
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our Workforce Specialist you should have:
For US-based applicants: $36.06-$40.87/hr benefits stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Full Time
Business Services
$99k-132k (estimate)
05/18/2024
07/15/2024
whatnot.com
Marina Del Rey, CA
<25
Business Services
The job skills required for Workforce Specialist include Workforce Management, Scheduling, WFM, Planning, Forecasting, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Specialist positions, which can be used as a reference in future career path planning. As a Workforce Specialist, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Specialist. You can explore the career advancement for a Workforce Specialist below and select your interested title to get hiring information.