At We Whiten, we uphold a set of core values that drive everything we do:

• Embracing Change: We welcome and integrate constructive feedback, remaining dedicated to evolving our vision, processes, strategies, and goals.
• Delivering Exceptional Service: We consistently go above and beyond to provide outstanding service and experiences for both our employees and customers.
• Competing with Excellence: We aspire to be the best, consistently putting in extra effort to achieve our goals with enthusiasm and dedication.

Studio Manager Position Overview:

We are currently in search of a dynamic Studio Manager to take on a pivotal role within the We Whiten family. As a Studio Manager, you will operate independently as the "owner" of the studio, overseeing day-to-day operations with a competitive base salary, an enticing bonus plan, and the opportunity for additional earnings based on the location's profitability (EEBITA). This unique position offers entrepreneurial-minded individuals the chance to build a prosperous career within a profit-sharing model, where success is directly tied to one's skills and efforts invested in the business.

Key Responsibilities:

• Drive sales of We Whiten treatment packages and retail products, surpassing performance goals and ensuring exceptional client experiences.
• Oversee daily operations, maintain a clean and safe environment, and lead the team in resolving customer challenges promptly and effectively.
• Serve as the primary Whitening Specialist, providing clear guidance, ongoing training, and mentorship to team members.
• Manage operational tasks such as inventory management, orders, and compliance with labor laws.
• Foster a positive workplace culture where employees feel valued, performance is recognized, and issues are addressed promptly and fairly.

Primary Duties:

Customer Service:

• Cultivate a customer-centric mindset among team members.
• Proactively address guest service issues and scheduling challenges.
• Introduce clients to our teeth whitening products and treatment plans.

Sales:

• Lead by example as the primary Whitening Specialist.
• Cultivate a culture of sales excellence within the team.
• Set and achieve sales goals through motivation and training.

People:

• Recruit, train, and retain top talent.
• Support team development and foster a culture of collaboration.
• Demonstrate expertise in teeth whitening processes and products.

Business Analytics:

• Analyze business performance and identify areas for improvement.
• Develop action plans based on performance metrics.
• Communicate effectively with stakeholders at all levels.

Administrative:

• Ensure accuracy and timeliness in tasks such as inventory management and payroll.
• Manage employee schedules and compliance with regulations.
• Handle hiring, onboarding, training, and termination processes.

Ideal Candidate:

The ideal Studio Manager at We Whiten will possess a passion for sales, an entrepreneurial spirit, and strong leadership and problem-solving skills. They will thrive in an independent role, working hard to achieve results in their "own" business while delivering exceptional guest experiences and driving sales goals.

Minimum Qualifications:

• 2 years of Sales Experience
• 2 years of Management Experience in service or retail industries
• 2 years of Customer Service Experience
• Ability to thrive in an entrepreneurial environment with limited oversight
• High School Diploma or equivalent

Physical Requirements:

• Ability to stand and walk for extended periods
• Capability to perform various physical activities such as reaching, kneeling, and stooping
• Comfortable with frequent use of computers and technology
• Occasional lifting/moving of up to 25lbs

Personality/Other:

• Confidence in skills and adaptability to varying schedules
• Ability to handle sensitive information with discretion
• Strong communication and interpersonal skills
• Accountability and self-sufficiency in leadership

Please note that while this job description outlines key responsibilities and qualifications, it may not encompass all aspects of the role. Management reserves the right to revise the job requirements or assign additional tasks as needed.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have 2 years of sales experience?
• Do you have 2 years of management experience in a retail or beauty service industry?
• Do you have 2 years of customer service experience?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Dallas, TX (Required)

Ability to Relocate:

• Dallas, TX: Relocate before starting work (Required)

Work Location: In person