7 Customer Service Rep Jobs in Lenox, IL
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Westrock is Hiring a Customer Service Rep Near Lenox, IL
How you will impact WestRock
- Represent WestRock values and deliver excellent service through each interaction
- Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
- Run customized reports and share data with customers
- Provide pricing, inventory availability and production schedule information to customers
- Track order activity and alert appropriate staff of any potential delivery problems
- Partner with Quality Manager to resolve routine customer issues
- Suggest alternative products or services to meet customer needs when appropriate
- Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
- Track warehouse inventories and update customers on order status
- Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
What you need to succeed:
- High School diploma or G.E.D.
- Must have 3 years of customer service-related work experience
- Previous experience in manufacturing industry is preferred
- Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
- Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
- Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Job Summary
Full Time
Business Services
$37k-47k (estimate)
10/14/2022
02/03/2024
LITTLE ROCK, AR
1,000 - 3,000
2013
SCOTT T FORD
$500M - $1B
Business Services
Related Companies
The job skills required for Customer Service Rep include Customer Service, CSR, Customer Support, Customer Satisfaction, Verbal Communication, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
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