Westmont of La Mesa is an Assisted Living and Memory Care senior living community that offers its employees and residents friendliness, a homelike setting, and an inspiring environment.We are currently looking for a Full Time Front Desk Concierge to join our team!!Why Choose Us?We offer competitive pay, holiday pay, and sick leave. We also are a company dedicated to quality and built on a strong foundation of family, community, long-term commitment, and entrepreneurial spirit.Position RequirementsAt least 18 years of ageCriminal record clearance prior to initial presence in the communityPassed post offer health physical and drug screen.TB test results within 7 days of hire and a health screen within 30 days of hire (when transferring test results TB or health screen will not be older than 6 months)High School Diploma or equivalent1-2 years practical administrative supportAbility to handle constant interruptionsMust be highly organized and pay great attention to detail, including ability to focus, follow-up and multi-task effectivelyExcellent interpersonal skillsExcellent written and verbal communication skillsAbility to maintain confidentialityMust exercise good judgment and make competent decisionsAble to sit or stand for long periods of time.Must be able to push/pull up to 40 lbs, lift up to 35 lbs.Core ResponsibilitiesThis position provides for a high level of customer service to both residents and team members. This is accomplished though promoting Westmont Living’s Service Promise and Service Standards. This position is responsible for creating a positive and welcoming environment for the Community.Administrative SupportProvide administrative support as needed through the direction of the Business Office Director and Executive DirectorWelcome and assist all residents, prospective residents, families, vendors, etc., in a friendly and professional manner.Answer all calls in a professional manner and assist the caller with their needs.Assist residents in setting their appointments and transportation arrangementsAssure all residents, visitors and vendors utilize the appropriate sign in/sign out logs maintained at the Concierge deskKeep front lobby area and Concierge desk clean and organized; etc.Direct emergency personnel to emergency location and be contact person in case of emergencyUpdate resident emergency information when notified and distribute information to appropriate departmentsMaintain rosters and resident lists, including a current list of residents in the hospital or out of the communityDocument in the log book any significant incidentsDepartmental SupportAssist Community Relations Director by taking initial inquiry information and transferring call to Community Relations Director; performing tours when requestedPrint and distribute menus and activity calendars and assist with developing flyersTrack all guest mealsTake maintenance requests from residents and staff for maintenance issues and log accurately and timely in maintenance logConcierge ServicesAssist and coordinate services for a fee not provided with basic rent.Assist residents in scheduling maintenance requests for services not included in rent.Assist residents in making escort or unscheduled transportation arrangementsOvernight Concierge - Service Partner (Only for Overnight Concierge shift)Will perform security inspections, including but not limited to lock exterior doors, garage doors, gates, kitchen, resident door tabs, etc per schedule, respond and take reports of security related items /photo and Log into TelsReview Security Surveillance system & Door Alarms- respond as neededWill perform Housekeeping duties, including but not limited to vacuuming, extraction, dusting, mopping, disinfecting, sweeping, laundryLight duty Maintenance Duties-including but not limited to replacing light bulbs and toilet plungingRespond to elopementsPerform site inspections and log findings in TelsInspect Fire extinguishersAssist Care Staff in Emergencies