Skip Trace SpecialistLos Angeles, CA | On-site

Job DescriptionThe Skip Trace Specialist position focuses on locating consumer’s whereabouts and assets by using numerous tools available. The Skip Trace Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes.

Job Responsibilities

• Locate consumers using skip tracing tools and techniques
• Communicate with third parties for the purpose of acquiring consumer’s location information
• Search private databases such as Accurint, public records and internet when necessary
• Review and analyze credit application and in-house documents for location purposes
• Verify consumer information
• Campaign calling to negotiate payment arrangements
• Comply with all federal, state and local regulations
• Comply with all company policies and procedures

Job Requirements

• Excellent communication skills and ability to overcome objections
• Follow up on consumer leads
• Excellent analytical, research, investigative and organizational skills
• Track and maintain account statuses via Daybreak
• Detail-oriented with excellent organizational skills
• Capable of effectively operating in a high-pressure, high-volume environment
• Willing and able to work a flexible schedule, overtime, and weekends
• Good interpersonal skills and team work awareness

Education and/or Experience:

• Minimum of a High School diploma or equivalent
• Experience in Collections/Customer Service
• Self-motivated and able to work with minimal supervision
• Bi-lingual Spanish preferred
• Familiarity with the state and federal laws applicable to collections, such as the Fair Debt Collections Practices Act

Machines, Office Equipment & Software

• Knowledge of Microsoft office (excel, word, outlook)
• Knowledge of Web Applications (Google Search, maps, etc.)

Machines, Office Equipment & Software

• Knowledge of Microsoft office (excel, word, outlook)
• Knowledge of Web Applications (Google Search, maps, etc.)

What’s our Pay rate?

• $16.78 to $19 per hour bonus depending on individual performance.
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Full-Time Benefits:

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance 
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation and intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

CONTACT US
https://careers.westlakefinancial.com/