Overview

The Restaurant Manager is responsible for assisting the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Restaurant Manager will always conduct them self in a manner that supports the guiding principles of The Westin at The Woodladns. The Restaurant Manager shall strive to provide exceptional service to both internal and external guests at all times.

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Assists with preparing forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit and financial transactions
• Assists with establishing par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance and conduct of service team
• Manages timely completion of performance appraisals of service team
• Assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Helps to implement strategies to continually improve revenues
• Assists with the development, training and inspiration of outlets staff for promotion
• Assists with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Helps to monitor time punches in UKG, ensuring accurate payroll for all associates
• Completes all proper new hire and termination paperwork
• Assists with ordering all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets’ storage rooms
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Conducts staff meetings as necessary
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Westin including use of guest name & good eye contact with each guest
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the outlets team
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

Additional Duties & Responsibilities:

• Provides general resort information for guests
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Maintains a professional appearance. Follows all Westin dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other related duties as assigned

Qualifications

• Must have excellent leadership skills
• Must be a positive example for staff
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have excellent computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Experience, Education, & Licensure:

• High school diploma or equivalent required
• Two or four year degree in field of choice preferred
• At least 3 years of food and beverage experience required
• Prior Four or Five Diamond experience preferred
• At least two years supervisory experience preferred
• Valid Food Handler and TABC Certifications required

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