** Front Desk Agent**

**Job Category****:** Guest Services **Requisition Number****:** FRONT01322 Showing 1 location **Job Details**

**Description**

Rancho Bernardo Inn is a highly awarded destination resort, proudly part of JC Resorts -- a proven leader in the management and operation of golf and resort properties since 1971. We are uniquely tucked in to the Rancho Bernardo Community with an 18-hole championship golf course, nationally acclaimed spa and close proximity to all key San Diego attractions. Our sprawling lantern lit pathways connect to beautiful gardens and fountain courtyards which provide guests and employees alike access to open spaces and nature. **We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time.** As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.

Join our team of friendly, engaging, professionals who love the **Hospitality Industry** and want to share it with our guests.

Rancho Bernardo Inn is recognized as one of Cond Nast Travelers Readers Choice Awards, Top Southern California Resorts, US News & World Reports Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.

The **FRONT DESK AGENT'S** essential purpose is to attend to arriving and departing guests to check them into or out of

their hotel rooms and handle any special requests, acting at all times in a professional and sincere

manner.

**ESSENTIAL DUTIES, include but not limited to:**

* To understand and respond to all guest needs and requests in a timely and professional

manner.

* To follow all specified procedures to properly conduct Front Desk business, including

reviewing arrivals and assigning rooms; completing group resume review; blocking room

assignments and reservations; pre-assigning VIP' s, comp rooms, and special attention guests;

processing adjustments and check-outs; answering telephones; handling cash, credit, and

check cashing transactions; filing package letters/vouchers; handling mail and messages

for guests; and transferring all necessary information to the next shift.

* To be completely familiar with all hotel information necessary to increase revenues and

enhance customer satisfaction, including current rate structures and sales strategies; current

special rates and restrictions; types and locations of rooms and suites available; and services,

costs, hours, and location of all hotel amenities, facilities, and outlets.

* To develop and maintain a working knowledge of the local area, to be able to provide hotel

guests, as requested, with information regarding location, cost, and hours of operation of

local services, facilities, and points of interest.

* To maintain awareness of current business level, and to be familiar with all functions of the

PBX and Reservations areas, in order to be able to assist, as needed, in these functions.

* To satisfactorily resolve guests' complaints and problems, referring to Manager on Duty and/

or Front Desk Manager, as needed.

**JOB KNOWLEDGE & EDUCATIONAL LEVEL:** High school diploma or equivalent required.

English fluency required. Must have minimum one year experience in customer service position.

Prefer previous hotel experience. Strong basic math skills required. Must have some computer

experience. Must display knowledge of currently accepted business telephone etiquette.

**SKILLS AND APTITUDES:** Detail oriented. Organized and efficient. Learns quickly. Safety minded.

High quality standards for production and service. Diplomatic and calm. Strong verbal

communications skills. Courteous, friendly, and professional manner. Good team player. Customer

service focus. Able to work productively with little supervision. Trustworthy and reliable.

**PHYSICAL DEMANDS:**Stands and walks short distances throughout shift. Bends, stoops, and

reaches to perform routine job tasks. Heavy daily use of phones, throughout shift. Occasionally

required to handle and move objects weighing up to 75 lbs. over short distances.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rancho Bernardo Inn | 17550 Bernardo Oaks Drive| San Diego, CA 92128

www.ranchobernardoinn.com HR direct line: (858) 675-8442

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