As Student Services Representative at Western, this role is vital in providing a welcoming and informative environment for both internal and external visitors. It is the face of our institution, embodying approachability and friendliness while assisting students, parents, staff, faculty, and the public with various inquiries and processes related to student intake and enrollment. This role entails providing exceptional customer service to students, visitors, and stakeholders, ensuring a welcoming environment within Mustang Central. Tasked with a range of technical and clerical duties related to student services, including admissions, financial aid, and registration & record. The Student Service Assistant plays a pivotal role in facilitating accurate, efficient, and seamless student entry and processing functions.

It is expected that this individual will accomplish assigned duties in an efficient, effective, competent manner and strive for improvement and excellence in all work performed. Additionally, this individual must understand the comprehensive role of the community college and cooperate and work harmoniously with college personnel and the public. This individual will follow all college policies, rules, regulations and guidelines as they relate to this position.

• Greet all visitors, including students, parents, staff, faculty, and the public, in a friendly and approachable manner.

• Represent Western positively, ensuring visitors feel welcome and valued.

• Develop and maintain a thorough understanding of all student intake process policies and procedures.

• Effectively communicate this information to students, parents, and the public in a manner that is easily understood.

• Process various transactions related to enrollment, including registration, records management, housing, financial aid, student IDs, and admission.

• Handle inquiries and requests from prospects, students, parents, staff, faculty, and other stakeholders.

• Utilize multiple channels such as walk-ins, email correspondence, texting, and phone calls to process credit and non-credit registrations

• Stay updated on the institution’s operation as it pertains to the Student Service Assistant position and the needs of students and faculty.

• Continuously enhance knowledge base to provide accurate and helpful information to students, employees, visitors, and stakeholders.

• Communicate relevant information and address inquiries, concerns, and complaints promptly and professionally.

• Troubleshoot problems and provide solutions, making referrals to directors when necessary.

• Learn and understand the needs of students and community members, providing appropriate solutions and referrals.

• Process student transcript requests, both official and unofficial, efficiently, and accurately.

• Produce Student ID cards using technology provided by the College.

• Identifying, analyzing, and flagging duplicate entries in Colleague.

• Implementing preventive measures to reduce future duplicates.

• Assist other staff members in Mustang Central with clerical tasks, projects, and events as required.

• Answer and transfer phone calls, assisting or directing callers to the appropriate department.

• Instruct students on how to access and utilize web services, distributing confidential login information when required.

• Always maintains safe working conditions and practices.

• Assures that confidentiality is safeguarded while handling student and employee records.

• Safeguards institutional physical resources by caring properly for assets assigned to the workstation and by prohibiting unauthorized use.

• Maintains an inventory of all assigned equipment and supplies, keeping proper records, as necessary.

05/03/2024

Yes