Description
Western Wisconsin Health is looking for a full-time Quality Specialist (1.0 FTE) to serve in two functions, Medical Staff Credentialing and Patient Quality Experience.
The Medical Staff Coordinator oversees the privileging, credentialing, and recredentialing of all providers engaged in services at WWH. They will assist with state inspection preparation for the medical staff/leadership function, including staff and medical staff education regarding accreditation standards. The work closely with medical staff leaders, medical center administration, and risk management regarding medical staff and bylaws issues.
The Patient Quality Experience Specialist analyzes patient experience feedback and performance data to identify improvement opportunities. They work directly with patients to resolve concerns, complaints, and grievances, and serves as a point person for the organization to assist patients, staff, teams, and leaders in working through experience related feedback or problems. They work within the Quality Department team to coordinate organizational quality improvement efforts. They provide quality improvement training, facilitates teams, and assists in the data collection methods, data analysis, and selection of improvement strategies.
All of this is done to support the organization's mission while living our values.
Requirements
QUALIFICATIONS
Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:

• Bachelor's degree in nursing, healthcare discipline, or business administration
• 2 years healthcare experience

Preferred Qualifications:

• 1 years credentialing and privileging experience
• Licensure in a related field
• CPHQ certification

Knowledge, Skills and Abilities:

• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and electronic medical records
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Maintain the integrity of highly confidential business and patient information
• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
• Clinical experience of work processes in both inpatient and outpatient settings
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Strong computer skills and interest in technology
• Strong critical thinking skills
• Exhibit excellent verbal and written communication and organizational skills
• Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility
• Ability to analyze, identify, and solve problems while using sound judgment
• Maintain the integrity of highly confidential business and patient information
• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
• Clearly and effectively convey information to patients

Work Schedule:

• 1.0 FTE - 80 hours per biweekly pay period

ABOUT WESTERN WISCONSIN HEALTH
Western Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growing team with a focus on the future of health care delivery!