Excellent opportunity for an experienced individual with demonstrated customer service skills! Will be responsible for successfully assisting customers with a variety of banking tasks in-person and over the phone ranging from simple account balances to beginning the account opening process for consumers. This individual will play a large part in protecting the bank's image, ensuring positive customer experiences and contributing to the achievement of the bank's overall goals and objectives.

This position is based in Garden City, Kansas.

Why work for Western?

Locally-owned in western Kansas since 1973, Western State Bank is an established institution with a reputation for excellence. We have a total of more than 120 employees in our seven western Kansas banking centers. We offer competitive pay, great benefits, and opportunities for growth. Our employees enjoy our bank’s friendly atmosphere and regular efforts to maintain employee satisfaction. Creating happy employees starts with supporting their need to strike a work-life balance, which is why Western State Bank places a strong focus on family values and flexibility.

Perks of the position:

This position includes paid time off awarded upon start date, bank holidays off with pay (10 days per year), and a great benefits package with health and dental insurance, vision discount, supplemental insurance, and a matching 401K program.

Customer Care Representative duties include (but are not limited to):

• Maintain a high degree of confidentiality with customer information.
• Understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.
• As the first line of contact customers have with the bank, customer care representatives are expected to be courteous, friendly, helpful and neatly dressed at all times.
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
• Carefully follow bank Customer Information Program (CIP) procedures in order to identify each customer.
• Receive and respond to customer service account inquiries on account balances, transaction details, online banking assistance, check ordering, debit cards, statements, fees and charges.
• Be a back-up to our new accounts staff when it comes to opening/maintaining consumer accounts.
• Continuously update skill by participating in professional trainings and courses as instructed by management. Be willing to contribute acquired knowledge to the development of the back.
• Identify customer needs and be able to refer customers to appropriate departments or representatives over the phone and in-person.
• Assist supervisor(s) with projects and reporting.

Requirements:

• Excellent customer service skills with a desire to help people.
• Excellent communication skills, bilingual abilities are preferred.
• Ability to work successfully in a team environment as well as independently
• Be comfortable in a multi-tasking environment
• Organized and detailed-oriented approach
• Passion for hospitality
• High School Diploma or equivalent education/experience.

This is a full time, Monday through Friday position. Working hours are from 8 a.m. to 5 p.m.

Please apply online at: https://www.wsbks.com/jobapplication/ Applications and resumes also accepted in person at our 1500 E Kansas Ave, Garden City, Kansas location.

Western State Bank is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person