2 Help Desk Specialist Jobs in Cheyenne, WY
WEST is Hiring a Remote Help Desk Specialist
Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.
WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.
Please click here to see what benefits WEST offers!
The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.
Job Summary:
- Software installation, configuration and support.
- Hardware installation, configuration and support.
- Coordinate activities in support of user training and assistance requests for all programs.
- Perform basic networking functions.
- Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
- Manage and respond to help desk tickets.
- Direct tickets needing additional resources to the appropriate person or department.
- Basic Active Directory management.
- Basic Microsoft 365 administration.
- Help provide best practices in system/network documentation.
- Video conferencing support.
- After hours support.
This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.
Requirements:
- High school education is required (diploma or GED).
- We prefer a minimum of two (2) years’ experience managing IT in the areas described or equivalent education.
- Preference given to candidates with CompTIA A certification.
- Record of exceptional customer support.
- Good problem solving / analysis.
- Strong technical capacity.
- Familiar with Windows, Android and iOS operating systems.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Excellent written, interpersonal and verbal communication skills.
- Excellent listening skills.
- Ability to maintain a high level of confidentiality when handling information and documentation.
- Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
- Self-motivated with the ability to prioritize and make independent decisions.
- Ability to operate most standard office equipment and mobile devices.
- Understanding of digital photography or drones is a plus.
After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST’s minimum criteria to operate a motor vehicle on behalf of the company. A valid driver’s license will be required.
WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.
Job Summary
Full Time
Business Services
$50k-62k (estimate)
07/09/2023
05/23/2024
westcpa.com
EFFINGHAM, IL
25 - 50
1968
KEN VOGT
$5M - $10M
Business Services
Related Companies
About WEST
Organized in 1968 with a single office in Effingham, West & Company, LLC has expanded to become a multi-office public accounting firm serving clients throughout Illinois. With six offices located in Champaign, Edwardsville, Effingham, Greenville, Mattoon and Sullivan Illinois, we serve a host of clients ranging from individuals to large closely-held corporations. Our client list includes commercial businesses, governmental units and non-profit organizations. Our over seventy professionals and support staff are able to provide specialized services in the areas of accounting and auditing, taxati...on (including individual, business, estate and fiduciary), management consulting, employee benefit plan consulting and administration, and litigation support. We take pride in having helped our clients and communities prosper since 1968, and looking forward to our next half century of providing these services. Our clients deserve timely and quality service. Client work is handled by staff members able to deliver quality service at a reasonable cost. Client matters are given individual attention which is tailored to fit their particular needs. We see ourselves as business people first and accountants second. Most business people need a consultant who understands their unique problems. We believe that our approach to client services allows us to fulfill that need.
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The job skills required for Help Desk Specialist include Help Desk, Problem Solving, Technical Support, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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