West Side Tractor Sales
Field Service Technician
Service Department
Reports To: Service Manager

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer equipment.

Job Duties:

- Performs on-site diagnosis, recondition and repair of equipment and components
- Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May promote and sell dealer service programs to customers
- Participates in training programs for the development of skills and knowledge
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicles, inventory, tools and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time on a time card and for all material used in performing assigned duties
- Participates in West Side’s Safety Program
- Completes training assigned by manager
- Other duties as assigned

Experience, Education, Skills & Knowledge:

- Technical school certificate or equivalent work experience
- 5 years of previous heavy equipment technician experience preferred
- Strong mechanical skills; Good working knowledge of equipment operations and mechanical functions
- Strong diagnostic skills
- Able to work with minimal supervision
- Ability to work as a team member
- Computer skills in data entry, basic navigation and Internet
- Ability to travel within assigned territory and work flexible hours
- Valid driver’s license and acceptable driving record based upon company policy; CDL may be required for some positions

Physical Requirements of this position:

- Ability to lift, manipulate, and move items weighing upwards of 50 lbs. repeatedly
- Must be able to bend, stoop, climb, reach, kneel and squat as required by assigned task
- Noise level is generally loud
- Exposure to dust, fumes, gases and chemicals
- Regularly works near moving mechanical parts
- Requires good manual dexterity (hand, hand with arm, two hands) and multi-limb coordination