Our team members are offered fantastic benefits to promote a healthy lifestyle to include medical, dental and vision coverage, a comprehensive Employee Assistance Program, commitment to work-life balance and a generous employee pet discount program and more!

About our Practice…

At West Loop Veterinary Care-Streeterville you will have the opportunity to support our veterinarians that practice medicine at the highest level in a supportive and collaborative environment supported by an amazing culture of camaraderie and collaboration. In our brand-new facility, you will benefit from top-of-the-line equipment and have immense opportunities to grow professionally and personally with a supportive management team and clientele!

Great opportunity to build or frame the future of veterinary medicine in the Streeterville neighborhood and Chicago as a whole.

You will enjoy your working environment while we provide you with the resources necessary to achieve your career goals

Our Ideal Candidate…

West Loop Veterinary Care- Streeterville is offering a full-time Patient Care Coordinator and Customer Service Specialist as the face and voice of our hospital and brand. We are looking for a detail-oriented individual who will share the passion for our mission of providing exceptional medical care to our patients and excellent service to our clients. In this position you will find positive experiences, have the opportunity to communicate openly with coworkers and clients, and showcase your ability to go above and beyond for our families and their pets.

Job Responsibilities:

· ensuring patient health by serving our customers

· coordinating patient care with specialists and other hospitals

· maintaining a professional impression and ambiance

· facilitation of electronic medical records

· providing support to veterinarians and technical team

Requirements:

· Experience working in a client or customer facing position with frequent client interaction

· Problem solving and quick-thinking skills

· Accomplished communicator with superior interpersonal and client-service skills

· General knowledge of hospital organization and interest in client service and pet care

· Ability to work effectively with a team and efficiently in a fluctuating environment to accomplish common goals.

· Flexibility to work evenings and weekends based upon the needs of our clients.

· Compassion and enthusiastic with a positive can-do attitude.

Preferences:

· 1-2 Years of hands-on experience working as a customer service representative or receptionist in a small-animal clinic.

· Experience with practice management software suites, electronic record keeping and/or data entry.

· Experience with a multi-line phone system.

Benefits Package Includes:

· Competitive Compensation

· Medical, Dental and Vision Insurance

· Life Insurance

· Paid Time Off

· 401k 4% Employer Match

· Pet Healthcare - Friendly employee discounts on veterinary services and products

· Wellness-Gym Reimbursement

· Referral Program

· Pre-tax Transit Benefits and a free monthly parking lottery

· Employee Assistance Program (free counseling and referrals for emotional, personal, financial, or legal assistance)

· Flexible Scheduling and much more!

**West Loop Veterinary Care is an equal opportunity employer and Drug Free Workplace. **

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Weekends as needed

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person