18 Call Center Representative - Part Time Jobs in Irvine, CA
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West Coast University is Hiring a Call Center Representative - Part Time Near Irvine, CA
Choose To Make A Difference
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.
You will make an impact by:
- Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
- Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
- Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
- Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
- Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
- Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
- Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
- Minimum 2 years’ experience preferred.
- Customer Service experience.
- A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
- Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
- Telephone Auto Dialing System experience preferred.
Education:
- High School Graduate or equivalent required.
Compensation: $20.81/hr. rate - $28.10/hr. rate
CA Salary Range
USD $20.81 - USD $28.10 /Hr.Bonus Eligible
NoJob Summary
Part Time
Colleges & Universities
$34k-44k (estimate)
01/28/2024
05/18/2024
westcoastuniversity.edu
NORTH HOLLYWOOD, CA
1,000 - 3,000
1909
JAMES MALLORY
$5M - $10M
Colleges & Universities
Related Companies
About West Coast University
As a West Coast University alumnus or alumna, you are automatically a member of the WCU Alumni Association. Since its inception in 1909, WCU has graduated over 35,000 alumni who have subsequently spread across the globe. We hope you will be a prideful member of #WCUproud and stay in touch wherever your successful career takes you. The WCU Alumni Associations goal is to provide you with opportunities to make new WCU friends, stay in touch with classmates, and keep your connections to the university.
The job skills required for Call Center Representative - Part Time include Customer Service, Call Center, Problem Solving, Verbal Communication, Data Entry, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative - Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative - Part Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative - Part Time positions, which can be used as a reference in future career path planning. As a Call Center Representative - Part Time, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative - Part Time. You can explore the career advancement for a Call Center Representative - Part Time below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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