West Central Behavioral Health is seeking a full-time Director of Quality.

The Director of Quality will oversee agency-wide, quality and evaluation activities including: design & delivery of evaluation protocols, gathering clinic-level measures, organizing & analyzing collected data, preparing performance reports, and implementing/assessing quality-assurance activities. Collaborates with Chief Operations Officer for oversight of regulatory matters and facilitation of the regulatory process: readiness, onsite review, corrective action planning, monitoring, and performance improvement.

Responsibilities:

• Collaborates and guides Clinical care team members and Operational care team members to establish QI processes throughout the agency.
• Employs Plan-Do-Study-Act (PDSAs) and other “tests of change” to design and disseminate optimal workflows, in collaboration with Care Teams, managers, Quality Improvement Committee, etc.
• Collects, compiles, and analyzes statistical quality data to identify areas for improvement.
• Works collaboratively with clinical managers to develop the clinical staff education programs.
• Identify training needs and organize training interventions to meet quality standards.
• Champions the adoption of standardized best practices and lessons learned across disciplines and departments at the Care Team level and at agency level using communication tools, published workflows, staff meetings, events and trainings.

• Master’s degree in quality management, health care administration or in a related health care specialization
• 2 years of experience conducting quantitative and qualitative evaluations
• 2 years of experience in mental health management or administration
• 1 year of experience in project management to include managing data collection protocols and schedules
• Strong analytical and problem-solving skills

Be a part of our team!

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

Ask us about creative work schedules, remote/hybrid work, full time/part time, geographic options, different shifts, job sharing, even cross-functional work to keep things interesting!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program – eligible up to $10,000 over 3 years
• NH State Loan Repayment Program – NH professional license required

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to"...promote, preserve and strengthen the mental health and quality of life in our community.” To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!