Do you want to make a different in someone's life? Are you the kind of person who is able to work with individuals of varying backgrounds to work towards a common goal for the betterment of a client?

As a WCBH Care Coordinator, you'll work closely with our Clinical Team to provide care coordination and case management services for a caseload of clients receiving community-based and in office skills-based therapy. The primary role of the Care Coordinator will be to assess needs, coordinate care and connect individuals with community resources. The Care Coordinator will also support clinical processes associated with mental health treatment when applicable.

Essential Duties and Responsibilities:

• Help clients and families understand treatment options and make informed decisions through regular in office and phone check ins.
• Work with treatment team to facilitate coordination of care and information sharing.
• Participate in the development and implementation of treatment plans, case management plans, and other clinical documentation.
• Promote effective utilization of clinical resources, community resources and other social supports.
• Assist clients connect with resources by sharing information and applying for benefits when necessary.
• Care coordination/communication both internally and externally to facilitate continuity of services.

Ask us about creative work schedules, remote/hybrid work, full time/part time, geographic options, different shifts, job sharing, even cross-functional work to keep things interesting!

Education:

• Bachelor’s degree in Psychology, Social Work, Education, Rehabilitation, Human Services or related field is required with 2 years of experience preferred

Experience:

• 2 years’ related experience

Required Skills:

• Excellent communication, problem-solving, time management, and organizational skills required
• Must be flexible and demonstrate the ability to work with minimal supervision
• Excellent computer skills and knowledge of Microsoft Office
• Ability to learn necessary computer and technical skills essential to the position and Agency needs
• Ability to relate to staff, clients and community around a mental health system
• Maintain skill competencies in customer service, quality improvement, compliance and safety

Preferred Skills:

• Knowledge of and experience with electronic medical record system, preferred.
• Experience providing targeted case management services.
• Prior experience in a community mental health environment.
• Knowledge of evidence-based mental health treatments such as Dialectic Behavioral Therapy, Cognitive Behavioral Therapy, Enhanced Illness Management Recovery, and Prolonged Exposure for PTSD.

Physical Requirements:

• Ability to access all Agency sites

Other:

• Ability to travel in connection with the job duties assigned
• Have and maintain a valid state driver’s license
• Have reliable transportation
• Have and maintain personal automobile insurance
• Ability to obtain and maintain Agency and/or State of New Hampshire required background check(s)
• Understanding of the importance of confidentiality and the ability to maintain that confidence.

Be a part of our team.

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

Ask us about creative work schedules, remote/hybrid, full-time/part-time, geographic options, different schedules, job-sharing, even cross-functional work to keep things interesting!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program - eligible up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to"...promote, preserve and strengthen the mental health and quality of life in our community.” To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!