Position Summary: Specialty pharmacy technicians will work alongside a pharmacist to ensure that medications are safe and effective for the intended use. The pharmacy technicians will work to locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before being dispensed to a patient. They may also assist pharmacists upon request with any administrative tasks such as processing insurance claims, tracking inventory, and filing paperwork.

Education/Training & Experience:
Education/Formal Training

Work Experience

Credential/Licensure
REQUIRED:

HS Diploma or equivalent
2-3 years of retail pharmacy experience and/or training OR equivalent combination of education and experience
PTCB certified or equivalent

TN State Board of Pharmacy Registration
PREFERRED:

N/A

N/A

N/A
SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Essential Duties and Responsibilities

• Receiving and checking the validity of prescriptions
• Responsible for processing prescriptions electronically and ensuring all information is complete and accurate
• Locating, selecting, and/or measuring the appropriate medication and its dosage to fill prescriptions
• This is a high responsibility job in which the technician shall have reliability, excellent communication skills as well as aptitude in using computers.
• Maintaining records by recording and filing the prescriptions and orders of physicians
• Sorting, stocking, and monitoring inventory
• Responding to the requests of patients and healthcare providers, answering questions, and referring various inquiries to the pharmacist
• Researches and interprets claims issues while ensuring good, accurate and timely customer service
• Complying with rules, regulations, and procedures necessary to help maintain a clean and safe pharmacy, such as cleaning and sterilizing any equipment or workplace environment
• Process prescriptions electronically and ensure all information is complete and accurate
• Resolve issues when they arise (e.g., rejected insurance claims)
• Provide customer service by answering phone calls in a prompt and courteous manner
• Triage requests and prioritize them
• Check for expiration dates on medications on a regular basis
• Attend staff meetings as scheduled
• Perform other tasks as assigned

Qualifications/Experience:

Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to operate equipment such as computers, scanners, and cash registers; must know basic mathematics skills including adding, subtracting, multiplying, and dividing in all units of measure; ability to work independently and efficiently; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships within The West Clinic.

Must be proficient in computer applications including word processing and e-mail. Must have knowledge of medication and dose measurement; must have knowledge of pharmacy law and medical terminology. Must be reliable with a keen eye for details. Additional hours may be required.

Work Environment/Physical Demands/Travel:

• Typical clinical environment with moderate noise level.
• Ability to stand, walk, sit and use hand/wrist, climb or balance, talk, hear, see for extended periods of time.
• Ability to work with fumes or airborne particles, risk of electric shock and toxic or caustic chemicals.
• Ability to calculate weight-based dosing. Ability to apply concepts of basic mathematics
• Ability to apply understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in routine situations.
• Respects the dignity and confidentiality of patients.
• Maintains a excellent attendance record and report on time for work.
• Maintains a professional attitude and appearance.
• Complies with clinic safety policy and procedures.
• Ability to lift up to 50 lbs.
• Some travel may be required.
• Extended hours may be required