100 Service Manager Jobs in West, WI
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West Bend Harley Davidson is Hiring a Service Manager Near West, WI
About Us
West Bend Harley-Davidson is a part of the Windy City Motorcycle Company. Windy City Motorcycle Company (WCMC) is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders - catering to other riders. As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience. Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure. If you share our passion for motorcycles, then come join us by rolling on the throttle!
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- A minimum of 3 years of experience as a service manager (Preferred)
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
Benefits
- Health, Dental, Vision, Life Insurance and MORE…
- 401k Plan with company match
- Paid Time Off
- Business casual dress code
- A fun environment!
Job Summary
Full Time
Retail
$61k-78k (estimate)
08/27/2023
05/30/2024
westbendhd.com
WEST BEND, WI
<25
1946
JOHN JORDAN
<$5M
Retail
Related Companies
About West Bend Harley Davidson
In 1946, Ervin Van Beek, working as a mechanic for his father at Van Beek Motor Co., a Chrysler/Plymouth dealership, signed on as a Harley-Davidson dealer. That first year's allocation was only three motorcycles and the sales and service were combined with the car dealership at the corner of 5th and Hickory in downtown West Bend. In 1967, Ervin needed some help, so he hired 17-year-old Jim Dricken, a high school junior, to work part-time as an apprentice mechanic. By 1969, Jim was working full-time. In August of 1980, Erving Van Beek retired and sold the company to Jim Dricken, age 30. In spri...ng of 1998, Jim and Sandy Dricken made a huge commitment and purchased an old bowling alley at 2910 W. Washington St. The building was torn apart, expanded and re-modeled to meet Harley's stringent specifications and opened for business the last two days of 1998. The Harley-Davidson businesses continued to grow and by then about 26 people were employed by West Bend Harley-Davidson and Hartford Harley-Davidson. The Buell line was added during 2001. In 2003, following the 100th Anniversary Celebration, a 7000 square foot addition was built at the West Bend store to provide more storage, parts and service area. Louie Lauters had dreamed of being a Harley Dealer for quite a few years and in August of 2004, Louie and partners John Jordan and Chuck Monroe bought both stores from Jim and Sandy Dricken and became the third keepers of the legacy of Harley-Davidson in West Bend.
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The job skills required for Service Manager include Customer Service, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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