JOB SUMMARY

The Front of House Assistant will be assisting with providing exceptional and anticipatory service in hospitality by collaborating with the culinary department to create a memorable and exceptional guest experience. 

ESSENTIAL DUTIES & RESPONSIBILTIES

• Assist with the set-up, breakdown, cleaning of tables, chairs and food stations for all functions or events
• Responsible for reviewing all event orders prior to function
• Maintain cleanliness and presentation of all china, glass, and flatware prior to use
• Assist in stocking linen, china, flatware, glassware and supplies for all outside events and in homes ensuring supplies are in good condition
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function or event
• Maintain knowledge of each menu selection’s origin, taste, and preparation method
• Communicate special needs or requests to the Front of House Captain
• Deliver food and beverage items from staging area to the guest table in a timely manner to ensure proper food quality
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns or requests
• Maintain cleanliness and condition of all service areas
• Offer guests an enjoyable, expertly served beverage and dining experience
• Be familiar with the beverage/wine list including stemware used and appropriate garnishes
• Responsible for stocking and restocking of food and beverage in all homes and events
• Assist with all grocery deliveries for all homes
• Deliver food/meals to different locations on the property as assigned
• Perform other duties as assigned

EDUCATION REQUIREMENTS

High school diploma or equivalent

JOB SKILLS AND QUALIFICATIONS

• Must have at least 1 year of food and beverage experience in fine dining or a luxury environment
• Excellent communication skills, reading, writing, and speaking and customer service skills
• Must have the ability to multitask and be organized
• Requires attention to detail and problem-solving skills
• Ability to work as a part of a team and follow instructions
• TB Clearance Card required
• Valid Driver license

PHYSICAL DEMANDS & WORKING CONDITIONS

• Handling of food, objects, products, china, flatware and stemware
• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 lbs with assistance and object weighing in excess of 50 lbs with assistance
• Must be able to stand, walk or sit for an extended period or for an entire work shift
• Requires flexibility to work variable days and shifts (AM, PM), weekends and holidays
• Ability to drive a Utility vehicle
• Ability to drive company vehicles

COMPETENCIES

• Communication: Communicates clearly and concisely, both written and verbal. Able to communicate insights and understanding of issues or problems in a skillful way. Communicates important information to coworkers, supervisors, and managers.
• Trustworthiness and integrity, always acting in the best interests of the owner
• Ability to work independently and in a team setting.
• Critical Thinking: Asks the right questions to obtain the information needed to size up a situation properly. Anticipates and responds to problems quickly. Finds ways to get projects accomplished efficiently. Positively impacts the team by managing time effectively.
• Dependable
• Attention to detail: The ability to listen to, and understand information and ideas presented through spoken words and sentences.
• Takes initiative
• Works well under time constraints
• Proactive:  Goes above and beyond what needs to be done. Has the confidence to initiate action independently; addresses unexpected problems or opportunities without prompting
• Team Player: Connects with coworkers, leaders, and external vendors in an effective manner. Considers how his/her actions affect other groups or team members. Models a spirit of cooperation with other members of the work group. Works effectively and cooperatively across groups.