Overview

Receptionist/Business Office Assistant

Come join us at Wesleyan Health and Rehabilitation to make a difference!

If you are looking for a career that can make a difference, then Wesleyan Health and Rehabilitation is the place for you. Our work family is made up of a variety of talented and committed team members who are dedicated to making a difference in the lives they serve. Each employee contributes their unique skills and abilities with the key goal of enabling our residents to reach and maintain their highest functional abilities. Every job matters at Wesleyan Health and Rehabilitation. We believe in what we do and know our hands make a difference.

As a member of our team, look at what benefits you can enjoy:

• Competitive starting wage with additional pay for experience
• $1,000 new employee referral program
• Paid life insurance
• 401k opportunities after your first year
• DailyPay! Work today, get paid today!
• Monthly Celebrations and recognitions 

New and Improved Benefits for 2024! 

• $5,000 Tuition Reimbursement Per Year 
• Quarterly Attendance Bonus Program

Responsibilities

The primary responsibility of the receptionist is to act as the facility’s receptionist and be the primary access point for visitors, guests, etc. Duties span from answering phones, to providing clerical assistance, managing office equipment/supplies and assisting with the accounts payable processing.

• Greeting and assisting visitors, residents, family members, sales representatives, etc. and giving directions/information.
• Answering phone calls, taking messages and deliver messages.
• Sorting incoming mail and process outgoing mail.
• Operating business office machines and telephone/paging system.
• Disbursing resident fund petty cash.
• Receiving/providing receipts for payments made to the facility.
• Assisting with administrative duties such as typing reports/correspondence, filing, posting accounts, etc.
• Maintaining front office/lobby area.
• Ensuring deliveries are picked up promptly.
• Assisting in listening and reporting resident/family complaints.
• Providing the purchase of employee/guest meal tickets.
• Taking inventory, order and disperse office/central nursing supplies.
• Assisting with the accounts payable process.
• Maintaining the confidentiality of all residents and their care.

Primary Job Function of Business Office Assistant

The primary purpose the Business Office Assistant is to assist the Business Office Manager in the organization and performance, facility Business Office functions.

Primary Responsibilities

• Assisting with all of the facility’s Business Office Assistant responsibilities. This includes:
  • Assisting with the verification of payor eligibility for all patient admission inquiries;
  • Entering and posting census, resident fund transactions, cash receipts, adjustments and ancillaries into MDI on a daily basis and as directed;
  • Assisting with communicating census information with pharmacy, labs and other outside providers;
  • Assisting with completing facility and resident trust deposits and faxing to TLC Management;
  • Assisting with the completion of all month-end activities by established deadlines;
  • Assisting with Pre-Admission paperwork to local area on aging upon admission;
  • Assisting patient families with financial admission and application for Medicaid, if applicable;
  • Assisting with the distribution of patient funds and facility petty cash;
  • Assisting with the facility’s front office and reception areas;
  • Creating and maintaining an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility;
  • Maintaining the confidentiality of all residents and their care to ensure resident rights and privacy are protected at all times; &
  • Reporting and documenting resident and/or visitor incidents, accidents, complaints or allegations according to the facility’s policy and procedure using the designated occurrence reporting system.
• Complying with safety requirements, infection control measures, and maintaining a clean work environment in accordance with facility policy as indicated by:
  • Assuring that work/assignment areas are clean and records, files, etc., are properly stored before leaving such areas on breaks, end of work day, etc.;
  • Abiding by all emergency protocols for crash carts, resident codes, fire safety, missing residents, tornado preparation, violent residents, Wander guard alarms, door alarms, and other facility policies as assigned;
  • Reporting any forms of abuse witnessed and aware of and taking appropriate action according to policy;
  • Following infection control and universal precautions procedures;
  • Following periodic cleaning schedules for equipment and returning equipment to proper area after use, and
  • Ensuring the facility is maintained in a clean and sanitary manner at all times.
  • Performing other duties as assigned by the Administrator, Field Accountant or TLC Management Office.

Qualifications

Minimum Qualification/Requirements:

• Must possess specific educational and experience requirements such as:
  • Must have high school diploma or GED; &
  • Ten key calculator and keyboarding.
• Must possess knowledge of accepted accounting practices required.
• Must have a thorough understanding of the principles Business Office policies/procedures.
• Must possess interpersonal skills such as:
  • Possessing basic typing, computer, and good organizational and communication skills;
  • Possessing knowledge in the usage of computers and data input/output to include report retrieval;
  • Possessing the ability to develop and interpret Business Office policies/procedures and apply them in specific situations;
  • The ability to follow oral and verbal instructions, function independently and make independent decisions when circumstances warrant such action;
  • The ability to read, write, speak and understand the English language;
  • The ability to seek out new methods and principles and be willing to incorporate them into existing practices;
  • Demonstrating the ability of personal integrity and dealing tactfully with residents, family members, visitors, government agencies and personnel;
  • Being in good physical and mental health, free of communicable diseases;
  • The ability to work harmoniously with professional and non-professional personnel;
  • Possessing sound judgment in prioritizing the performance of tasks, duties and responsibilities in accordance with established standards, policies and procedures;
  • The ability to be discrete and protect the integrity of confidential information and stay within Corporate Compliance;
  • Patience, a cheerful disposition, enthusiasm and a willingness to handle residents based on whatever maturity and physical level in which they are currently functioning;
  • The ability to adhere to professional code of ethics, and
  • The ability to relate information concerning a resident’s condition.
• Desired qualifications include:
  • Experience in long-term care, medical billing and knowledge of general ledger accounting.

• Receptionist Qualifications

  • A high school diploma or GED.
  • Have a thorough understanding of the principles of best receptionist practices.
  • Knowledge on the use of personal computers, e-mail accounts, software programs such as Word and Excel and minor office machines such as faxes and copiers.

  Desired qualifications:

  • At least six (6) months in a clerical position or successfully completed secretarial science program from an accredited school/college.