You haven't searched anything yet.
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
MarketWorks under general direction of customer service operations management. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Customer Service Skills
Interpersonal Skills
Technical Requirements
Other Requirements
This position will work the following alternate shift:
Summary
Responsible for day to day managing, directing, supervision and training of assigned contact center staff. Assist Customer Service Manager with oversight of daily activities and operations. Oversee multiple customer service teams handling customer inquiries via phone, email or chat. Responsible for ensuring a quality customer experience from start to finish. Monitor operations to ensure adherence to service level standards and bank/department policies and procedures.
Essential Duties and Responsibilities
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This is primarily a work from home position. Remote work is available to employees in this role who satisfactorily maintain performance standards, have adequate and consistent internet access and a private work area where they can maintain confidentiality of customer information. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
WesBanco is an Equal Opportunity, AA Employer. EOE/Minority/Female/Disabled/VeteranFull Time
$86k-112k (estimate)
02/18/2024
04/25/2024
wesbaco.com
Wheeling, WV
<25