Community Manager

Who are we?

Wendover Management, LLC is the property management division of Wendover Housing Partners, LLC. We build, finance, and manage multifamily communities for students, families, and seniors. As one of the Southeast’s premier affordable and workforce housing companies, our expansive portfolio of affordable and mixed-income developments demonstrates our continuing ability to create housing opportunities in a variety of economically and socially diverse neighborhoods. Our company is growing rapidly, and we are looking for the best!

What is our Mission?

To create exceptional experiences by building value-driven communities that enrich lives.

What is our Vision?

To create:

• Quality housing for residents
• Meaningful careers for our associates
• Strong partnerships with our service providers
• Communities that consistently deliver exceptional experiences

What do we believe in?

At Wendover, we believe by providing quality, value-driven housing that is well-managed and maintained, we can make a positive impact on the lives of people and in the communities we serve.

What are we looking for?

We are growing our team in Tallahasse and we are currently seeking a Community Manager who embodies high energy, exceptional communication, and relationship-building skills, along with a remarkable commitment to customer service. The perfect candidate for this role will thrive in a collaborative environment, working with a diverse team and displaying a strong sense of ownership.

What are my responsibilities as a Wendover Community Manager?

Team Leadership

• You will successfully lead and direct the leasing and service teams to achieve all goals for their departments.
• You will provide training, mentoring, accountability, and frequent feedback to your team.
• You will complete reviews of each team member, ensure reviews are accurate, consistent, and effectively communicate team member standing within the organization.

Budgeting & Expense Management

• You will contribute to the annual budgeting process to accurately forecast income, maintenance expenses and capital improvement needs.
• You will manage maintenance expenses within budget and take corrective action to proactively address any issues
• You will identify areas for process improvement or cost reduction and lead the implementation of these initiatives

Work Quality & Scheduling

• You will manage daily/weekly work schedules to address all maintenance requests in the most efficient manner
• You will review timesheets daily to ensure accurate hours of your team and prompt processing of payroll.
• You will supervise the work quality of the maintenance team and third-party contractors and assist with projects as needed.
• You will develop and maintain a preventative maintenance program for facilities and equipment and implement program changes to address recurring issues.

Purchasing / Vendor Relationships

• You will effectively manage vendor relationships, including trash collection, landscaping, HVAC, plumbing, electrical, etc.
• You will analyze asset improvement needs and/or perform project management duties on construction projects.
• You will efficiently manage maintenance supply inventories and equipment

Resident Customer Service

• You will provide the best customer service to all our stakeholders: residents, vendors, peers, and investors.

• You will coordinate with your team to schedule inspections, service, and repairs with minimal disruption to residents and community operations.
• You will ensure the team responds promptly to service requests from residents and community teams, including emergency and after-hours situations.

Safety & Procedures

• You will keep accurate, detailed, and timely maintenance records for all activities.
• You will maintain community security and safety systems, ensuring compliance with all company, local, city, state, and federal guidelines.
• You will ensure all company safety procedures are followed and that potentially unsafe conditions are corrected immediately, no lost-time accidents on their team.
• You will ensure compliance with applications and resident files

Extra

• This is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time, depending on the needs of the community and/or compan

Requirements

What do I need to qualify for this job?

• Bachelor’s degree preferred
• A property management designation is a plus. CAM, CAPS, CPM
• Proven work experience as Property Manager for at least 3 years
• Full understanding of property management and its financial aspects
• In-depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software
• Proficiency in social media platforms, including Facebook, Instagram
• Interpersonal savvy with strong communication and presentation skills
• Well-organized with excellent time management skills
• Must be adaptable; able to multi-task, prioritize and thrive in a fast-paced environment
• Professional appearance and demeanor

Core Values

Our values will guide YOUR actions. We are intentional in creating quality housing communities:

• Perseverance – We never give up!
• Adaptability – We welcome change with open arms!
• Passion – We focus on what excites us!
• Integrity – We do what is right for our stakeholders!
• Commitment – We do what we say and say what we do!
• Family – We are all one!

What are the Working Conditions/Environment/Physical Demands of this position?

• Air-conditioned office, well-lit and well ventilated. High level of confidentiality (confidential information with regards to financial documents during budget process, in-coming mail, e-mail, telephone calls, vendor contracts and lender/owner information)
• This is a full-time position and may require more than 40 hours to perform duties and may include after hours and weekends
• General office equipment use will include, but not be limited to copier, scanner, fax, computer, tablet
• Physical demands will require but not be limited to the mobility to effectively work in a standard office environment

Benefits

What are the benefits of being a Wendover team member? What is in it for me?

In addition to good working conditions and competitive pay, we provide a plethora of supplemental benefits to all eligible associates. In keeping with this goal, each benefit program has been carefully devised. We are constantly studying and evaluating our benefits programs and policies to better meet present and future needs.

Plans Include:

• Medical – we pay 90% of the associate only premium up to a specific plan level
• Dental
• Vision
• Life
• LTD/STD
• Paid Holidays
• Generous Paid Time Off
• Flexible Spending Accounts
• Health Savings Account available for HDHP
• Employee Assistance Program
• Meaningful career development and growth
• On-going training with educational reimbursement
• 401(K) – We match 100% up to 3% of your annual salary
• Rent discounts

To learn more about our amazing company, please visit www.wendovergroup.com

Wendover Management, LLC is an Equal Opportunity Employer and a Drug Free Workplace. Employment offers are contingent upon a successful background/credit check and drug screening.