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Facility: VIRTUAL-GA
Job Summary:
The Manager of Consumer and Journey Analytics is accountable for informing system-wide initiatives to improve customer relations and brand loyalty. This role oversees the measurement of consumer touchpoints, pre-care, during, and aftercare. S/he will help the organization drive higher customer satisfaction (NPS, CSAT, etc.), customer retention, and new business growth. The ideal candidate is a journey management practitioner with a proven track in data management and direct-to-consumer industry experience. S/he has managed direct reports and has been involved with cross-functional teams.
Required Minimum Education:
Required Minimum Experience:
Required Minimum Skills:
Full Time
Hospital
$91k-118k (estimate)
01/25/2024
04/09/2024
wellstar.org
MARIETTA, GA
1,000 - 3,000
1993
NGO/NPO/NFP/Organization/Association
LINDA CLARK
$500M - $1B
Hospital
WellStar provides medical care systems and services.