Title: Voice/Speech Designer

Location:

Charlotte, NC

Alternative Locations:

Dallas, TX

Des Moines, IA

Minneapolis, IA

New York, NY

Phoenix, AZ

St. Louis, MO

San Antonio, TX

Wilmington, DE

Duration: 10 Months

Work Engagement: W2

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Develop and execute customer experience solutions for online applications and websites. Create the most complex industry-leading user interface design solutions. Lead teams of customer experience professionals during deployment of interaction design strategies. Provide regulatory support. Provide customer service by solving operational issues. Support the unit's commitment to customers' satisfaction through fast and courteous service via telephone and written correspondence. Process customer service requests such as address changes and statement copies. Work under minimal supervision. Fill customer orders with supervision. Take and execute complex solicited or unsolicited investment orders in Sales or Trading Representative's absence. Provide back-up for others and may provide training or work direction to less experienced staff.

Responsibilities:

• This position will be responsible for the transformation of contact center to cloud in order for more centralized tools. This includes legacy work to improve
• current platforms.
• Responsible for design work for the legacy platform maintenance, conducting voice interface designs for enhancements such as prompts etc.
• Partner together with Product Owners, Business Analysts and SME’s to enhance designs and will facilitate meetings for business requirements.
• Will research design standards and then implement those standards.

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Professional experience as a Voice/Speech Designer.
• Experience with IBR systems.
• Familiarity with conversational design and menu based designs.
• NAS-industry tool for nuance of platforms of IVR-Speech components experience.
• Nuance client portal (NCP) and On demand insights (ODI) experience.
• DDS -Detailed design specifications experience.
• Experience working in an Agile environment.
• Experience in Financial Services (Preferred)