Title: Systems Operations Engineer

Location:

Charlotte, NC

Dallas/Irving, TX

Chandler, AZ

Duration: 6 months

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. Identify opportunity for process improvements within technical support strategies and plans. Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables. Present recommendations for resolving complex technical queries. Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards. Work as an internal consultant regarding use of tools and processes. Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers.

Responsibilities:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
• Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP.
• Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team. Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
• Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
• Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Some experience with one or more Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS)
• Knowledge and understanding of dashboarding/reporting tools.
• Some Linux Administration experience.
• Experience with ServiceNow or another IT Service Management Tool managing tickets & issues.
• Experience with JIRA, Confluence and an understanding of Agile methodology.
• Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience.
• One or more Cloud Certifications.