About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer supporting Virtual Hosting Services.

In this role, you will:

• Provide technical expertise to support and maintain our virtual hosting infrastructure.
• Core focus will be on VMware product suite (vRealize, vRA, vROPs)
• Troubleshoot hardware issues with physical servers in remote datacenters.
• Support of Windows, Linux, VDI, Storage Area Networks (SAN) and Network Attached Storage (NAS).
• Participate in identifying, evaluating and developing systems and procedures based on business need.
• Work with Business, Engineering and Monitoring partners for alert and incident management.
• Lead break fix service restoration including problem diagnosis, troubleshooting repair and resolution.
• Candidate will also be expected to provide guidance and leadership to technical system support initiatives including management of chronic incidents resulting in Root Cause Analysis.
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

Required Qualifications, US:

• 4 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 3-5 years VMware experience
• VMware Certified Professional
• Detailed knowledge of the fundamentals of VMware and related technologies
• Good communications and collaboration skills
• Exceptional analytical and technical aptitude
• Great organizational, time management, and problem-solving skills

Job Expectations:

• Candidate will also be expected to provide guidance and leadership to technical system support initiatives including management of chronic incidents resulting in Root Cause Analysis and Preventative Actions.
• Manage work in Service Now tool.
• Monitor health of large VMware hosting environment.
• Maintain, Patch, and support enterprise servers and multiple VMware clusters.
• Monitor and track capacity across system.
• This position will interact with team members across various Enterprise organizations as well as interact with leadership to provide technical input and make recommendations.
• Many of the decisions that the senior leadership team will make will be directly tied to the input that this position provides as it relates to the virtualization platform direction and strategies.
• Technical expertise over virtualization components.
• Directing process definition and standardization for virtualization infrastructure products
• Maintain audit, risk and compliance requirements across enterprise virtualization platform, to identify said risks and to remediate vulnerabilities and gaps.
• Responsible for event scheduling and operational analytics supporting the execution of maintenance activities within the team.
• Vendor engagement
• Standards and Policy definition within the department.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.