You haven't searched anything yet.
It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.
The Business Data Analyst - Customer Experience Specialist uses business data and statistical methods to provide customer insight and suggest areas and methods of improving the customer experience. Primarily focused on data and analytics that support corporate First Call Resolution (FCR) and Net Promotor Score (NPS), this position is responsible for analyzing raw data and providing actionable recommendations to improve the customer experience. Additionally, the Business Data Analyst - Customer Experience Specialist supports all operational regulatory reporting and ensures compliance with both the Massachusetts Executive Office of Human Services and New Hampshire Department of Health and Human Services regulatory reporting requirements for the ACO, SCO and MCO programs. Implements the analytical approaches and methodologies. Presents customer insight and recommendations to all levels of management for decision making and strategic planning. Controls and develops internal/external information sources for business analysis. Analyzes critical data and works closely with business leaders across the organization to develop strategies to drive improvements to the customer experience.
Our Investment in You:
Key Functions/Responsibilities:
Qualifications:
Education:
Experience:
Preferred/Desirable:
Competencies, Skills, and Attributes:
About WellSense
WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. BMC HealthNet? Plan/Well? Sense Plan participates in the E-Verify Program to electronically verify the employment eligibility of newly hired employees.Full Time
$97k-120k (estimate)
01/21/2024
05/14/2024