At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital, and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides, and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com.

About this role:

The Wells Fargo Digital Design Innovation team creates experiences that empower our customers in Commercial Banking and Corporate & Investment Banking to manage their company’s relationship with Wells Fargo confidently and securely and support their business operations. We are passionate about customer-centric designs and work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and deliver value to our customers and our business. We are collaborative, work hard, and are relentless in ensuring the voice of our customers is with us every step of the way.

The Role We're looking for a Senior Product Designer to work as part of our industry-leading design agency focused on creating digital solutions for our customers and helping fulfill our purpose of humanizing digital experiences for commercial, corporate, and investment banking. As a Senior Product Designer focused on employee experience, you will be expected to utilize your full range of product design skills (design thinking, interaction design, visual design, information architecture, user research) in developing employee experiences for teams that work closely with the bank’s corporate clients by partnering with product owners, developers, and design peers and partners. You’ll be leading insights-driven design efforts with a lean UX and Agile approach to delivery. Key responsibilities will include crafting design solutions and delivering supporting artifacts, engaging with customers and research partners to connect experience insights with design outcomes, participating in and contributing to Agile planning and ceremonies with partners, and consulting as necessary on design direction with peers and partners.

In this role, you will:

• Develop and execute customer experience solutions for online applications and websites
• Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
• Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
• Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
• Develop new research and tests theories that lead to alternative, leading edge design solutions
• Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
• Exercise independent judgment to guide risk deliverables
• Design, develop, test, and refine prototypes
• Resolve moderately complex issues
• Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
• Create and monitor schedules to ensure timely effective program execution
• Develop and oversee planning and execution of projects, production schedules, and quality assurance
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications, US:

• 4 years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Command of common design tools, most notably Figma, and experience with strategic planning, diagrammatic skills (Information Architecture), low fidelity wireframe production, high-fidelity design comp production, and design interaction specifications – including which artifact best suits the communication need.
• Confident to drive change using a range of skills: to inform design outcomes and narratives
• Strength to persuasively articulate design decisions to a broad range of stakeholders: product managers, engineers, customers, etc.; negotiate desirable and feasible solutions; and collaborate / facilitate concept sessions.
• Ability to energize and motivate others; thrives in teams; highly inclusive, curious, and collaborative with proven ability to lead through influence (vs. authority)
• Experience designing effectively within a standards-aligned design environment and knowing when to push design system boundaries as necessary
• Familiarity with iterative and Agile development processes and knowledge of application layer design and front-end code frameworks (React, jQuery, etc.)

Job Expectations:

• Hybrid work model – 3 days in office expected
• 10% travel may be involved

Base Compensation Range:

Charlotte, North Carolina - $84,000 - $149,900 annually

New York, New York - $100,800 - $179,200 annually

San Francisco, California - $100,800 - $179,200 annually

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.