At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Online Fraud Detections-Inbound as part of Consumer & Small Business Banking.

For additional information on this line of business, refer to the external Careers Site at wellsfargojobs.com.

In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
• Provide subject matter knowledge and interpretation of procedures to less experienced staff.
• Interact with fraud and claims functional area on a wide range of information as well as with external customers.

Required Qualifications, US:

• 18 months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Customer Service experience
• 6 month(s) of inbound call center experience 
• Banking or financial operations experience
• Ability to navigate multiple computer system windows, applications, and utilize research tools to find information.
• Experience working with the following systems: PREVENT, RMS Lexis Nexis, CCM, CIV, CLAIMS, ServiceView
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss. 
• Strong analytical skills with high attention to detail and accuracy
• Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Ability to research, analyze and determine a course of action for financial transactions.
• Ability to make timely and independent decisions while working in a fast-paced and results-driven environment. 
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Excellent verbal, written, and interpersonal communication skills. 

Location:

• 1336 W. Alameda Dr. Tempe, AZ 85282

Schedules:

• Tuesday to Saturday – 9:00am – 6:00pm (MST) or 10:00am – 7:00pm (MST)
• This position offers a hybrid work schedule.
• Training - TBD

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.